At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.Position SummaryThis position is responsible for designing, managing, and coordinating the development of technical training for customers, F5 employees, and channel partners in all F5 theatres. It offers the opportunity to work in a highly technical environment with Subject Matter Experts (SME) to create compelling technical training content. It is an opportunity to assist other technical employees in honing their technical expertise to meet client demands and showcase effective use of F5 solutions. This opportunity is perfect for someone who wants to apply their instructional design, content development, and technical skills, to work with a broad spectrum of internal SMEs, from engineers and internal support teams to consulting specialists, to create focused technical training content.Primary Responsibilities Defining the overall technical vision and requirements of new training offering or training seriesCreating the vision and solution framework to fulfill the defined business requirements while working within established guidelines and templatesDefining training requirements, workflow, processes, scope, and curriculum of the solution or seriesManaging and communicating the project plan, schedule, and statusDesigning and developing new technical training courses / learning path for various customer audiencesCompleting training needs analysis, audience analysis, and defining project scope and requirementsDetermining pre-requisites and appropriate delivery methodology for new training contentCreating design specifications for course / learning pathCreating and documenting new development processes and templates, as neededCoordinating beta-teach activities with technical trainers and incorporating feedbackManaging and communicating the development plan, schedule, and statusManaging multiple course development projects including scope, dev-plan, schedule, milestones, and statusUpdating existing training content for new product releases and updatesCompleting training needs analysisCreating course development plan / scheduleCoordinating SMEs / course developers, who are assisting in the development of technical training contentFacilitating course-dev working sessions to complete content development within scheduled timelineAssist course developers in resolving content development issuesDelivering technical training and Train-the-Trainer classesDelivering Train-the-Trainer classes for F5 and Authorized Training Center (ATC) trainersDelivering technical product training in instructor-led classes periodically on newly developed topicsAuditing class delivery to ensure consistency and discover areas for improvementUpholding F5’s Business Code of Ethics and promptly reporting violations of codes or company policiesPerforms other related duties as assignedThe Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.Knowledge, Skills and Abilities Formal training in adult education or instructional design in technical knowledge areas is requiredProficient in the application of training materials to various deliver modes including instructor-led, remote/virtual instructor-led, self-paced web-based, blended learning, micro-modules, and hands-on technical labs is requiredProficient in project management skills; working on multiple projects; working with engineers, technical writers and trainers, to ensure that quality requirements are met and delivered within specified timelinesTechnical expertise with MS-Word, MS-PowerPoint, and rapid authoring tools is requiredDemonstrate knowledge/skills in the following:CI/CD (Continuous Integration/Continuous Deployment): Building automated pipelines with tools like Jenkins, CircleCI, or GitLab CI. Containerization & Orchestration: Docker and Kubernetes for packaging and managing applications. Infrastructure as Code (IaC): Provisioning and managing infrastructure with Terraform, Ansible, or Puppet. Scripting & Programming: Python, Bash, or Ruby for automation. Version Control: Git (GitHub, GitLab, Bitbucket) is fundamental. Linux/Unix: Strong command-line and system administration skills.Web Application development and tools.AI concepts and methods of implementation.Experience with prompting AI for expediting content creation and problem solving.QualificationsBachelor’s degree in engineering, computer science, internetworking technology, or education is preferredAt least 8 years of experience in instructional design/technical content developmentAt least 6 years technical training deliveryAt least 3 years of experience in the computer networking industryPhysical Demands and Work EnvironmentDuties are performed in a normal office environment while sitting/standing at a desk or computer table Duties require the ability to utilize a computer, communicate, and read printed materialDuties periodically require being on-call and working outside normal working hours (evenings and weekends)Duties require the ability to travel via automobile or airplane, approximately 5% of the timeJob may be performed on-site at a customer facility or in an office environmentF5, Inc. is an equal opportunity employer and strongly supports diversity in the workplace.The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.The annual base pay for this position is: $107,200.00 - $160,800.00F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice. Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).Equal Employment OpportunityIt is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.
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