Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Key ResponsibilitiesDrive outbound prospecting across strategic accounts in North Africa through calls, email, LinkedIn, and targeted campaignsIdentify, research, and engage key decision-makers within enterprise and mid-market organizationsPartner closely with Account Executives to support account-based strategies and territory developmentQualify inbound and marketing-generated leads to convert into sales-qualified opportunitiesArticulate the value of Genesys’ cloud and CX solutions aligned to customer challengesGenerate consistent, high-quality pipeline aligned to regional revenue goalsMaintain accurate activity tracking, opportunity management, and reporting in SalesforceMeet and exceed KPIs related to meetings booked, pipeline generated, and opportunity conversionSkills & Qualifications3–5 years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environmentsFluent in French (essential) and professional proficiency in EnglishStrong understanding of North African markets and business cultureProven track record of outbound prospecting and pipeline generation successComfortable engaging mid-to-senior level stakeholders in complex organizationsStrong communication, organizational, and time-management skillsExperience with Salesforce, LinkedIn Sales Navigator, and modern sales engagement tools preferredMust currently reside in the UAE with legal authorization to workWhy Join Genesys?Be part of a global leader in customer experience technologyPlay a critical role in expanding a high-growth regionCompetitive compensation with performance-based incentivesClear career development pathways within a global sales organizationCollaborative, diverse, and inclusive team environmentIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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