Web Manager

tags.new Web Manager Santa Clara Apply Forward Networks is transforming how the world’s most complex networks are managed and secured. Founded in 2013 by four Stanford Ph.D.s, we built the industry’s first network digital twin — a mathematically precise model of the production network that gives IT teams unmatched visibility, verification, and agility across every major cloud and vendor environment. Our customers include global leaders such as Goldman Sachs, PayPal, S&P Global, IBM, and Dell, as well as fast-growing enterprises and government agencies. According to IDC, Forward Networks customers realize an average of $14.2 million in annual benefits through improved efficiency and security. Backed by world-class investors including Andreessen Horowitz, Goldman Sachs, MSD Partners, and Threshold Ventures, Forward Networks offers a people-centric, innovative culture where brilliant minds are shaping the future of network reliability, security, and AI-ready operations. We are looking for an experienced and detail-oriented Web Manager to own the strategy, maintenance, and optimization of Forward Networks’ digital presence. In this role, you will serve as the primary product owner for our corporate website, ensuring it is secure, functional, visually appealing, and optimized for user experience (UX) and lead generation. You will bridge the gap between creative content and technical execution, managing external vendors/developers or internal teams to deliver a seamless online experience. Key Responsibilities Website Strategy & Management Oversee the day-to-day operations of the company website, ensuring high availability, performance, and security Manage the website roadmap (including localization), prioritizing features, updates, and bug fixes in alignment with business goals Serve as the primary liaison between marketing stakeholders (design, demand-gen, product marketing) and other internal content contributors (HR, legal, etc.) Ensure the website complies with global data privacy regulations (GDPR, CCPA) and accessibility standards (WCAG 2.1) Content & User Experience (UX) Manage the Content Management System (CMS), ensuring content is updated, accurate, and consistent with brand voice Collaborate with the content team to upload, format, and publish blogs, case studies, landing pages, and resources Conduct regular audits to identify broken links, outdated content, and opportunities for UX improvements Implement A/B tests on landing pages to improve conversion rates and user engagement Technical Oversight Manage website hosting, domain registry, and DNS configurations Work with IT to coordinate plugin updates, security patches, and core system upgrades to prevent downtime Troubleshoot technical issues (e.g., 404 errors, slow load times, mobile responsiveness) and coordinate fixes with developer Maintain basic HTML/CSS updates and lightweight frontend changes without developer intervention Analytics & SEO Monitor and report on website performance using tools like Google Analytics (GA4) and Google Search Console Implement on-page SEO best practices (meta tags, schema markup, image optimization) to improve organic search rankings Work with Marketing Ops to build monthly dashboards for stakeholders, providing insights on traffic, behavior, and conversion metrics Qualifications Education: Bachelor’s degree in Computer Science, Marketing, or a related field Experience: 5-7+ years of experience managing high-traffic websites CMS Proficiency: Expertise in common CMS platforms such as WordPress, Drupal, and Webflow, and experience managing themes/plugins; bonus points if you have managed a CMS migration project  Technical Skills: Working knowledge of HTML5, CSS3, and basic JavaScript; familiarity with PHP is a plus Analytics: Proficiency in Google Analytics (GA4), Google Tag Manager, and SEO tools (SEMrush, Ahrefs, or Moz) Project Management: Experience using tools like Asana or Jira to manage web sprints and tickets Ideal Candidate Profile The Problem Solver: You don’t just report bugs; you investigate the root cause and find the solution The Translator: You can speak "developer" to the IT team and "marketing" to the creative team, ensuring everyone is on the same page The Detail-Obsessed: You spot a pixel-off alignment or a broken mobile layout instantly The base pay range for this role is between $140,000/yr and $175,000/yr. 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