Deal Desk Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.The Deal Desk Manager will partner with Sales Leadership and regional Sales teams on low to medium-complexity sales transactions to provide strategic guidance and recommendations on deal pricing, commercial structure, and contract terms and conditions. The role is accountable for optimizing revenue, bookings, margin, and cash outcomes in alignment with the Company’s financial policies and strategic objectives.This role provides deep exposure to pricing strategy, sales execution, negotiations, commercial governance, and deal financials, and plays a key role in enabling effective and scalable deal execution across the sales organization.Key ResponsibilitiesThe primary responsibilities for this role include (but are not limited to):Partner with Sales Leadership and account teams to drive commercial strategy on medium to high-complexity deals, providing guidance on pricing, deal structure, and contractual positioningReview, approve, and govern deal terms in Salesforce (SFDC), ensuring compliance with pricing policies, approval frameworks, and required documentation in quotes and contractsLead the communication, coordination, and management of deal exceptions and approval processes with senior stakeholdersManage the planning and execution of contract negotiations, acting as a primary liaison between Sales, Legal, Finance, and the customer to progress negotiations and resolve open itemsNegotiate commercial and contractual terms with customers within approved authority levels and escalate as requiredProvide expert guidance to Sales on non-standard commercial constructs and contractual scenarios, leveraging policy, precedent, and business judgmentContribute to the development and enhancement of pricing, margin, and deal review tools in partnership with Pricing, Finance, and Sales OperationsDevelop and maintain deep knowledge of Genesys products, pricing models, market dynamics, and customer needs to influence commercial outcomes and deal strategySupport and drive operational and transformation initiatives related to Deal Desk effectiveness, price realization, and quote-to-cash process improvements, in collaboration with Sales Operations, Revenue Operations, Billing Operations, Legal, Pricing, Product Management, and Customer Success OperationsAct as a trusted commercial advisor to Sales and cross-functional partners on deal governance and commercial risk Key RequirementsBachelor’s degree in Business, Finance, Economics, or a related fieldMinimum 4  years of relevant professional experience in a SaaS environment, including Deal Desk, Sales Operations, Field Finance, Revenue Operations, or a related commercial functionDemonstrated experience supporting and negotiating small to medium, complex sales transactionsWorking knowledge of software pricing, discounting, value positioning, and revenue recognition fundamentalsAdvanced analytical and financial modeling skillsExcellent written and verbal communication skills; experience presenting to senior stakeholdersDeep working knowledge of Salesforce (SFDC) and Microsoft Office, particularly ExcelProven ability to manage multiple complex transactions simultaneously and drive timely resolution of open issuesAbility to operate under pressure while maintaining quality, accuracy, and sound judgmentStrong experience working cross-functionally to develop collaborative, scalable solutionsAbility to apply business judgment and experience to make recommendations and decisions within defined authorityPersonable, confident, and highly collaborative, with the ability to influence and build trust across Sales and cross-functional teams If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.