Executive Assistant

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.OverviewWe are seeking a highly skilled and proactive Executive Assistant to support the Senior Vice President (SVP) of Customer Success for EMEA. This role is critical to enabling executive effectiveness across a complex, multi-country region and a customer-centric organization. The Executive Assistant will serve as a trusted partner, managing priorities, communications, and operational details while navigating cultural, time-zone, and stakeholder diversity.Key ResponsibilitiesExecutive & Regional Leadership SupportProvide high-level, strategic administrative support to the SVP, Customer Success – EMEAManage a complex, dynamic calendar across multiple countries and time zonesAnticipate priorities related to customer engagements, regional leadership meetings, and global forumsEnsure the SVP is fully prepared for internal and external meetings with relevant briefings and materialsCustomer Success & Stakeholder CoordinationCoordinate executive participation in customer meetings, QBRs, executive briefings, and escalationsAct as a liaison between the SVP and regional Customer Success leaders, Sales, Support, Professional Services, and Product teamsSupport communication with key customers and partners in the EMEA region, ensuring professionalism and responsivenessCommunications & ConfidentialityHandle sensitive regional, customer, and people-related information with the highest level of discretionDraft and manage correspondence, presentations, and internal communications on behalf of the SVPSupport preparation of leadership updates, business reviews, and executive summariesOperational & Business ManagementTrack action items, decisions, and follow-ups from regional leadership meetingsSupport budget tracking, expense management, and purchase approvals as requiredCoordinate international travel, visas, and itineraries across EMEAAssist with planning regional offsites, leadership forums, and team eventsStrategic & Project SupportSupport cross-functional initiatives related to customer success, retention, renewals, and adoptionAssist with special projects, data gathering, and preparation of business insightsHelp improve administrative and operational processes within the EMEA Customer Success organizationQualificationsRequiredSignificant experience supporting senior executives (SVP, VP, or equivalent)Proven ability to manage complexity across regions, cultures, and time zonesExceptional organizational, prioritization, and problem-solving skillsStrong written and verbal communication skillsHigh level of professionalism, discretion, and trustPreferredExperience in Customer Success, SaaS, or enterprise technology environmentsFamiliarity with EMEA business practices and cultural nuancesComfort working with senior leaders, customers, and external partnersAdvanced proficiency in productivity and collaboration toolsMultilingual with English as the primary language and Spanish/German preferrredKey CompetenciesProactive, anticipatory approachStrong judgment and executive presenceStakeholder and relationship managementAbility to operate effectively in ambiguity and fast-changing environmentsCultural awareness and adaptabilityWhat Success Looks LikeOperates efficiently across EMEA with clear priorities and minimal frictionCustomer and internal engagements are well-prepared and impactfulRegional leadership meetings are structured, productive, and action-orientedThe Executive Assistant is recognized as a trusted partner within the Customer Success leadership teamIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.