About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.How We Work:At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovateResponsive to feedback, challenges and opportunitiesAccountable for results and best in class outcomesVisionary in future focused problem-solvingExceptional in execution and impactThe Renewals Account Manager (Spanish‑Speaking) is responsible for managing the full renewals lifecycle for assigned customers within Spanish‑speaking regions. This role focuses on driving customer retention, minimizing churn, identifying upsell opportunities, and ensuring a seamless renewal experience. The ideal candidate is fluent in Spanish and English, customer‑obsessed, commercially minded, and highly organized.Key ResponsibilitiesRenewals ManagementOwn and manage a portfolio of customer renewals across Spanish-speaking markets.Deliver accurate and timely renewal quotes, ensuring alignment with pricing policies and contract terms.Drive early engagement motions to secure on-time and early renewals.Maintain high forecast accuracy for renewal bookings.Customer EngagementBuild trusted relationships with customer stakeholders (admins, procurement, IT, finance).Conduct proactive outreach throughout the renewal cycle to understand needs, risks, and potential growth opportunities.Communicate clearly and confidently in Spanish and English across written and verbal channels.Churn & Risk MitigationIdentify, document, and mitigate churn risks early in the cycle.Collaborate cross-functionally with Customer Success, Sales, Support, and Finance to resolve blockers and secure retention.Develop customer‑specific renewal strategies to reduce contraction and maximize lifetime value.Commercial AcumenNegotiate renewal terms, uplift exceptions, and multi‑year proposals to drive mutually beneficial outcomes.Identify expansion signals and partner with RAMs for upsell/cross‑sell motions.Ensure pricing integrity and adherence to discount guidances.Operational ExcellenceMaintain accurate CRM data (e.g., Salesforce) including renewal stages, risk notes, and quote details.Track performance metrics such as ARR and churn rates.Prepare justifications for approvals, including uplift reduction and non-standard terms requests.Continuously improve processes and contribute to playbooks for Spanish-speaking markets.Required QualificationsFluency in Spanish and English (written and verbal).Experience in renewal management, account management, customer success, or sales.Strong negotiation and objection-handling skills.Excellent organizational skills with the ability to manage a high-volume book of business.Proficiency with CRM and quoting tools (e.g., Salesforce, CPQ).Ability to work autonomously while collaborating with cross‑functional teams.Preferred QualificationsExperience in SaaS or subscription-based business models.Understanding of procurement practices in LATAM and/or Spain.Multilingual beyond Spanish/English (optional).Experience with forecasting and commercial sales analytics.Success MetricsGross Renewal Rate (GRR)Net Renewal Rate (NRR)On-Time Renewal RateForecast AccuracyDiscount/Uplift IntegrityCustomer Satisfaction and RetentionWhy Proofpoint?At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:Competitive compensationComprehensive benefitsCareer success on your termsFlexible work environmentAnnual wellness and community outreach daysAlways on recognition for your contributionsGlobal collaboration and networking opportunities Our Culture:Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. How to ApplyInterested? Submit your application along with any supporting information- we can’t wait to hear from you!
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