About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.How We Work:At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovateResponsive to feedback, challenges and opportunitiesAccountable for results and best in class outcomesVisionary in future focused problem-solvingExceptional in execution and impactCorporate Overview Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web. We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity. The Role We are looking for a motivated and detail-oriented Business Analyst Intern to support our Success Programs Team and Customer Success Management team in EMEA. In this role, you’ll work closely with the Success Programs Lead to help keep Customer Success programs, processes, and documentation running smoothly. You will also work with the High Touch and Expert CSM team in region to help customers get value from their investment with Proofpoint.This internship is ideal for someone who enjoys organizing information, improving how teams work, and learning how Customer Success teams operate within a larger business. You’ll gain hands-on exposure to customer-facing strategy, cross-functional collaboration, and operational best practices.Please Note - This Internships is 6 months - Starting in June 2026. Full time hours ( 40).Your day-to-day Support Success ProgramsAssist with Account Health Programs and other Customer Success initiatives.Help ensure CSM teams are staying on top of key activities and program requirements.Support ad-hoc projects tied to leadership priorities and new initiatives.Process & DocumentationHelp document, update, and improve Success team processes and workflows.Identify gaps or unclear steps in existing processes and help make them easier to follow.Ensure Customer Success documentation stays accurate and up to dateAssist with preparation of health check reports.Enablement & Knowledge Sharing & Maintain the Success Enablement Hub by:Uploading and organizing meeting notes, recordings, and shared resourcesKeeping materials current and easy for CSMs to findSupport knowledge sharing across Customer Success teams.Tools & SystemsAssist with operational work in Salesforce (SFDC) and Totango.Learn how Success teams use tools and data to track customer health and activity (prior experience helpful but not required).Cross-Functional CollaborationWork with different Customer Success teams and partner teams to support alignment and execution.Gain visibility into how customer-facing roles connect with broader business operations.Support High-Touch and Expert CSMsAssist in creating customer-facing documents and updatesIdentify interesting threats and data points to share with customersWhat you bring to the team Currently pursuing a Bachelor’s degree in Business, Analytics, Operations, or a related field.Strong attention to detail and willingness to learn.Clear written and verbal communication skills.Comfortable juggling multiple tasks and asking questions when needed.Interest in Customer Success, business processes, and operational work.Nice to HaveExposure to Salesforce (SFDC), Totango, or similar tools.Experience documenting processes or organizing shared resources.Interest in SaaS or customer-facing teams.Some knowledge of SMTP and LinuxWhat You’ll GainHands-on experience supporting Customer Success Programs.Exposure to real-world business processes and cross-functional collaboration.Practical experience with industry tools and enablement workflows.Mentorship and learning opportunities within the Success Programs team.Experience of engaging with high-revenue accounts across different types of stakeholders – from Executives to technical adminsOpportunity to understand the threat landscape and how organisations protect themselves from targeted attacks (This also applies to Expert Role)Improved understanding of how email is sent and received – SMTPHigh Level knowledge of how Proofpoint products protect people and data against cyber-attacks.Why Proofpoint Protecting people is at the heart of our award-winning cybersecurity solutions, and the people who work here are the key to our success. We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply. We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint Why Proofpoint?At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:Competitive compensationComprehensive benefitsCareer success on your termsFlexible work environmentAnnual wellness and community outreach daysAlways on recognition for your contributionsGlobal collaboration and networking opportunities Our Culture:Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. How to ApplyInterested? Submit your application along with any supporting information- we can’t wait to hear from you!
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