Customer Success Engineer

Back to jobs New Customer Success Engineer Remote - United States Apply About Magic Labs Magic is innovating at the intersection of crypto and AI to make wallets invisible and capable of running on autopilot. In 2018, we introduced the first embedded wallet, enabling users to create wallets with just an email or social login. This approach has since become standard across much of the industry. To date, we’ve helped onboard over 50 million wallets and 200,000 developers, supporting projects like Polymarket, Helium, WalletConnect, and Immutable, as well as enterprises such as Forbes, Mattel, and Naver. We’re backed by investors including PayPal Ventures, Lightspeed, Placeholder, SV Angel, Naval Ravikant, and Balaji Srinivasan. Today, we’re building Newton to help bring about the wallet endgame —where AI and automation completely abstract away the complexity of onchain interactions beyond wallet creation. This means applying state-of-the-art technologies from both AI and crypto and delivering them through a product and protocol that can scale to billions. Our vision is a future of self-driving capital that extends the financial system upgrade made possible by web3. This role is open to candidates based anywhere in the US or Canada, with a slight preference for those in commuting distance of NYC.  Unfortunately, we are unable to sponsor or take over sponsorship (ex., H-1B transfer) of employment visas, and applicants must be authorized to work for any employer in the US or Canada. Role Overview We're seeking a Customer Success Engineer to join our team. This hybrid role bridges technical support and solutions consulting—you'll be the technical expert our developer customers rely on throughout their entire Magic journey. On the post-sales side, you'll resolve technical support questions from developers integrating our SDK. On the pre-sales side, you'll partner with sales to scope solutions and demonstrate what's technically possible with Magic. Our users and partners are an extremely diverse group—from web3-native developers to traditional enterprise customers building in web3 for the first time. You'll work across the full customer lifecycle, from initial technical qualification through successful implementation and expansion.   Key Responsibilities Post-Sales Technical Support   Serve as the primary technical resource for developers integrating Magic's SDK   Troubleshoot and resolve technical issues across various languages, frameworks, and blockchain environments   Guide customers through implementation challenges, helping them understand best practices   Identify patterns in support requests to improve documentation and developer experience Pre-Sales Solutions Consulting   Provide technical qualification and support for prospective customers and partners   Understand customer requirements and articulate how Magic solves their onboarding and checkout flow needs   Develop and deliver technical demos showcasing specific use cases and integrations   Partner with AEs and partnerships executives to execute the technical aspects of the sales strategy Customer Success   Successfully onboard and launch customers, guiding them toward renewal and expansion   Contribute to technical content, documentation, and demos   Translate ambiguous customer needs into specific, deliverable requirements and solutions Required Skills   3+ years in a customer-facing technical role (solutions engineering, technical support, developer relations, or similar)   Strong proficiency with JavaScript/TypeScript and React (experience with Next.js a plus)   Comfortable working with APIs and understanding authentication flows   Familiarity with the Web3 ecosystem and technologies (wallets, transactions, blockchain fundamentals)   Excellent written and verbal communication—able to explain technical concepts to both developers and non-technical stakeholders   Customer-obsessed: confident interfacing with users and building rapport   Intellectually curious with strong problem-solving skills   Comfortable tinkering across languages and services, stepping into unfamiliar code and making sense of what's going on Preferred Skills   Experience with embedded wallets, authentication providers, or identity solutions   Familiarity with multiple blockchain networks (EVM chains, Solana, etc.)   Background in developer education, documentation, or technical writing   Experience with support tooling (Zendesk, Intercom, etc.) and CRM systems   Proficiency with AI coding tools (Copilot, Cursor, Claude Code, etc.) Salary Range   For candidates based in the US, this role's annual base salary is USD $100,000 - $120,000   For candidates based in Canada, this role's annual base salary is CAD $95,000- $110,000 The final offer will take into account several factors, including your experience, skill set, and location. Benefits and Perks   Remote-first culture with flexible working hours   Stock options and token grants   99% company-paid medical*, dental and vision insurance   100% company-paid life and disability insurance   401(k) plan (US) or pension plan (CAN)   $3,600 annual reimbursement for remote work, wellness, and professional development   Flexible time off   Up to 12 weeks of paid parental leave *Canada coverage differs. At Magic, we build with inclusion in mind, from our products to our team. We encourage candidates of all backgrounds and identities to apply and are proud to be an equal opportunity employer. We’re committed to making our hiring process accessible to everyone. If you need assistance or an accommodation during the application process, please complete our Accommodation Request Form . US Candidates: Magic Labs, Inc. participates in E-Verify to confirm the identity and employment eligibility of all new US hires. For more information, please see the E-Verify Participation Poster and the Right to Work Poster . Create a Job Alert Interested in building your career at Magic? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with MyGreenhouse First Name * Last Name * Email * Phone Country Phone Resume/CV * Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Location Select... Are you based in NYC or Canada? Will you now, or in the future, require sponsorship to legally work in the US or Canada? * Select... Submit application