Account Executive

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Account Executive (Mid-Market)Location: Bangalore, IndiaGenesys is hiring a Mid-Market Account Executive to drive new customer acquisition and account expansion by selling Genesys Cloud CCaaS solutions. This role focuses on high-velocity, quota-carrying sales to mid-market organizations that are modernizing or migrating their contact centers to the cloud. You will engage prospects in consultative conversations, uncover business challenges, and align customer objectives with Genesys solutions to deliver measurable outcomes.At Genesys, we are transforming how businesses connect with their customers through empathy, AI-driven innovation, and cloud technology. Joining Genesys means becoming part of a collaborative, global team that values ownership, teamwork, and bold thinking while helping organizations deliver exceptional customer experiences.What You’ll DoOwn and manage the full sales cycle, including prospecting, discovery, product demonstrations, negotiation, and deal closureDrive net-new customer acquisition and expansion within assigned mid-market accountsBuild and maintain strong relationships with customers throughout all phases of the sales cycleConsistently meet or exceed assigned revenue and booking targetsDevelop and manage a high-quality, high-velocity sales pipelineEngage CX, contact center, IT, and business stakeholders in consultative, value-based discussionsPosition Genesys Cloud as a scalable, quick-to-value CCaaS platform that supports business transformationCollaborate closely with Sales Engineering, Marketing, and Partner teams to progress and close opportunitiesMaintain accurate opportunity, pipeline, and forecast data within CRM systemsYou’ll bring5 to 7 years of B2B sales experience, with at least 3 years in a field sales roleExperience selling contact center solutions, CCaaS, UCaaS, CX platforms, or cloud-based SaaS offeringsProven success in quota-carrying mid-market sales rolesStrong understanding of contact center operations, workflows, and key performance metricsAbility to manage multiple opportunities across short to mid-length sales cyclesDemonstrated track record of closing net-new businessPreferred QualificationsExperience selling cloud-native SaaS solutionsExposure to partner-led or channel-assisted sales motionsFamiliarity with RFP processes, pricing discussions, and commercial contractingKey SkillsConsultative and value-based selling approachStrong negotiation, objection handling, and closing capabilitiesExcellent communication and presentation skillsHigh level of ownership with a results-driven execution mindsetStrong collaboration skills and ability to work effectively with cross-functional teamsDisciplined pipeline management and forecasting accuracyIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.