Product Support Engineer

About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.How We Work:At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovateResponsive to feedback, challenges and opportunitiesAccountable for results and best in class outcomesVisionary in future focused problem-solvingExceptional in execution and impactThe Role and the Team Proofpoint is seeking a Product Support Engineer for our Enterprise level product range. The successful candidate will possess an understanding of email administration and security, DNS, IP networking, and cloud services provision, and will be highly experienced in providing excellent customer service and problem escalation/resolution.Your day-to-dayProvide support to system administrators & partners during the hours of 9 am to 6 pm APJ (hours may differ depending on customer demand and business need).Provide troubleshooting and technical support of complex technical issues via phone, web-based tools, and emailAdvise customers regarding the product's proper use and address specific system issuesManage product escalations, act as a liaison between customers and various levels of tiered support  If needed, the candidate will assist customers during installations and configuration What you bring to the teamBS in Computer Science5-7 years or above experience in Cyber Security in a technical support/help desk environmentKnowledge of Email systems and Networking experience in a technical support/help desk environmentStrong understanding of TCP/IP, HTTP, SSH, DNS, SMTP, FTP, LDAP, MySQL & Exchange environmentExperience with Linux would be beneficialStrong technical and analytical skillsSolid experience in problem analysis and resolution of software problemsProven ability to function in a self-directed environmentMust excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for successInnovative thinker who is positive, proactive, and readily embraces changeAbility to handle clients professionally during all interfacesStrong written and verbal communication skillsWhy Proofpoint?At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:Competitive compensationComprehensive benefitsCareer success on your termsFlexible work environmentAnnual wellness and community outreach daysAlways on recognition for your contributionsGlobal collaboration and networking opportunities Our Culture:Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. How to ApplyInterested? Submit your application along with any supporting information- we can’t wait to hear from you!