Revenue Operations Business Analyst

Back to jobs New Revenue Operations Business Analyst Remote Apply Who We Are: SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country. We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values: Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new. Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always. Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise. Job Summary: The Revenue Operations Business Analyst will serve as the primary liaison between the Revenue Operations team and its stakeholders. This role will be instrumental in defining business needs for RevOps functions, developing and maintaining enablement materials, and owning adoption of processes, systems, and tools. This role is crucial for translating business objectives into actionable requirements for technical execution. What you will do: Stakeholder Partnership & Requirements Gathering Business Needs Analysis: Conduct deep-dive sessions with sales, finance, legal, account management, and other stakeholders to understand challenges, pain points, and business needs for RevOps processes. Focus on understanding upstream and downstream impact of RevOps data, partners closely with impacted teams for due diligence prior to execution. Requirements Documentation: Translate gathered business needs into requirements, user stories, and acceptance criteria for Analysts and Business Systems team members. Process Mapping: Work in close partnership with teams to map end-to-end current and future state RevOps processes. Change Management & Enablement Enablement Strategy: Develop and maintain enablement and training materials for all new or updated RevOps processes, tools, and system changes. Training & Rollout: Work with team on rollout strategy for process and system updates; own training and ensuring high user adoption User Acceptance Testing (UAT): Partner with team to design, execute, and manage UAT plans for major system changes before they go live.  3. Implementation Support & Follow Through Documentation: Own and maintain the central repository of RevOps process documentation, ensuring it is current, accurate, and easily accessible.  Sustained Alignment: Monitor post-launch adherence and data integrity, working with Analysts to identify and resolve gaps. Communication: Act as the central hub/POC for questions post roll out   What you will bring to SmithRx: Experience: 3+ years as a Business Analyst, or similar function within a Revenue Operations or Sales Operations organization Domain Expertise: Experience documenting processes and requirements related to CRM (Salesforce), including deal and/or Contract Management Analytical & Communication Skills: Exceptional ability to synthesize complex, highly detailed, nuanced information, strong analytical and problem-solving skills, and superior verbal/written communication and presentation abilities. Mindset: Proactive, self-starter, comfortable driving clarity in complex "grey areas” People-Focused: Comfortable proactively engaging stakeholders, bringing people together to gather requirements and dive into details, identify solution options to present to team for decision-making  Experience with Jira for project management preferred Understanding of PBM space or healthcare background preferred Comfortable using AI to maximize efficiency preferred What SmithRx Offers You:   Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance Flexible Spending Benefits  401(k) Retirement Savings Program  Short-term and long-term disability Discretionary Paid Time Off  Paid Company Holidays Wellness Benefits Commuter Benefits  Paid Parental Leave benefits Employee Assistance Program (EAP) Well-stocked kitchen in office locations Professional development and training opportunities Create a Job Alert Interested in building your career at SmithRx? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with MyGreenhouse First Name * Last Name * Email * Phone Country * Phone * Location (City) * Locate me Resume/CV * Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Legal First Name * Legal Last Name * Address Line 1 * City * Country * Select... State * Select... Zip Code * Address Type * Select... Are you authorized to work in the US? * Select... Will you require Visa Sponsorship now, or in the future? * Select... What is your highest level of education completed? Did you receive a degree? * Our company is currently able to offer remote employment for this position in the following states: AR, AZ, CA, CO, FL, GA, KS, MN, MO, NV, NC, SC, OH, PA, TN, TX, UT, VA, WA, WI. Please confirm the state you currently reside in from the list below: * Select... LinkedIn Profile Address Line 2 Unit Number What type of work does SmithRx do? * Select... How would you rate your proficiency with Salesforce? * Select... Address Line 2 Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in SmithRx’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Gender Select... Are you Hispanic/Latino? Select... Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Select... Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. Submit application