Professional Services Consultant

Back to jobs New Professional Services Consultant San José, San José, Costa Rica Apply Professional Services  Consultant II As a Consultant II on our Professional Services team (under the Customer Success umbrella) you will be helping customers adopt and implement our next generation Log Analytics, SIEM, and Observability solutions. You will be responsible for enabling customers on Sumo Logic’s platform, guiding customers through data pipeline architectures for collecting logs, metrics, and traces; and configuring and building content including searches, dashboards, monitors, parsers, and rules. In addition to interfacing with customers you will also collaborate with other members of the organization, including Technical Account Engineers, Support, Engineering, Product Management, and Sales. The successful candidate will have 2+ years of relevant experience. Responsibilities: Perform technical onboarding for customers, accelerating their adoption path on the Sumo Logic platform Deliver training and enablement on our solutions, guiding customers towards best practices, and building customer champions Provide data collection design and configuration guidance to customers so that all required telemetry (logs, metrics, traces) from customer’s applications, services and infrastructure are captured and processed Develop custom searches, dashboards, and monitors according to customer’s use cases Write custom parsers and SIEM rules per customer’s specification Become a trusted advisor to customers and be the voice of the customer within Sumo Logic Work closely with Product Management and Engineering teams to improve overall customer experience and our products Requirements: Familiarity with log analytics, security intelligence, and observability platforms such as Sumo Logic, Splunk, Datadog, New Relic, Grafana Familiarity with monitoring and configuration of AWS, GCP, or Azure services Excellent communication and interpersonal skills The ability to thrive in a fast paced, high growth and rapidly changing environment Must be willing to do occasional travel, about 10% of the time Desirable: Experience in a customer-facing role as a Consultant, Technical Trainer, or Technical Account Manager Hands-on experience working with log analytics, security intelligence, and observability platforms such as Sumo Logic, Splunk, Datadog, New Relic, Grafana Experience with parsing and querying logs relevant to security, applications, infrastructure Hands-on experience with monitoring and configuration of AWS, GCP, or Azure services Experience in configuring and deploying OpenTelemetry Experience with collection and querying of metrics relevant to infrastructure or services monitoring (ie Prometheus, CloudWatch) Experience with configuration, deployment, and monitoring of Kubernetes An understanding of APM solutions Experience with Python scripting and REST APIs Experience in software development and modern application stacks BS/B.Tech/M.Tech in Computer Science or Engineering About Us Sumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness—combining agentic AI-powered SIEM and log analytics into a single platform to detect, investigate, and resolve modern challenges. Customers around the world rely on Sumo Logic for trusted insights to protect against security threats, ensure reliability, and gain powerful insights into their digital environments. For more information, visit  www.sumologic.com. Sumo Logic Privacy Policy . Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.   Create a Job Alert Interested in building your career at Sumo Logic? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with MyGreenhouse First Name * Last Name * Email * Phone Country * Phone * Resume/CV * Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile * Are you able to do 2 days per week in the WeWork office Escazu Village? * What is your expected salary? * Submit application