Customer Education Specialist

Back to jobs New Customer Education Specialist United States Apply What We Do   At GoGuardian, we’re helping build a future where all learners are ready and inspired to solve the world’s greatest challenges. Our award-winning system of learning solutions is purpose-built for K-12 and trusted by school leaders to promote effective teaching and equitable engagement while helping empower educators to keep students safe.    What It’s Like to Work at GoGuardian We are an outcomes-focused learning company with a steadfast focus on improving learning environments, one classroom at a time. Working with us means joining a remote team of diverse, committed, mission-driven employees who are inspired by our vision, dedicated to our customers, and ready to roll up their sleeves. Guardians put their heads together to solve problems, learn together from experiments that fail, and stand together by their work with full accountability. We balance our diligence with an inclusive culture that invites everyone to bring their whole self to work. Join us and learn why “I love the people here” is one of the most frequent comments we hear from Guardians. The Role As a Customer Education Specialist, you’ll be an integral part of our professional services team.  Your role will be vital to deliver impactful product training to drive adoption for our clients. You will collaborate with account reps, product managers, and solutions engineers to deliver and continue developing product training.  We’re looking for a self-motivated, detail-oriented, and service-driven individual who is comfortable leading interactive instruction, updating content, and supporting our growing training program. What You'll Do Deliver trainings to Teachers, Admins, and Counselors on our GoGuardian and Pear Deck Learning Suites Become an expert in our product, value proposition, and best practices to effectively articulate and support all product trainings Support customer education by continuing to develop and update training content Understand our customer’s challenges and identify ways that our products’ functionalities can meet their needs  Collaborate closely with internal teams to support a cohesive and high-quality customer experience    Design and develop instructional materials for new product trainings and professional development experiences Actively contribute to the operationalizing of new processes and systems for supporting the growing Customer Education team  Serve as an enthusiastic, knowledgeable and empathetic representative of GoGuardian in all customer engagements Manage Professional Development workflow for clients experiencing varying levels of need for product training Up to 25% travel with the capacity to travel up to 60% of the time July through September Who You Are 3+ years prior experience in any combination of software training, K-12 teaching, adult education, coaching, or live facilitation Experience in curriculum and instruction or the Pear Deck Learning Suite HIGHLY preferable  Ability to quickly develop rapport and trust with a diverse customer base and leads with patience and empathy Past experience in instructional design or lesson planning Self-starter, with the ability to thrive in a fast-paced, unpredictable environment Adept at project management and cross-functional collaboration to support training initiatives for team  Self-starter who is consistently driven to find new solutions, improve content, and optimize processes Ability to thrive in a fast-paced and changing environment; adaptable to shift priorities quickly What We Offer  Competitive pay, complete health insurance, 401(k) matching, and an employee equity plan. Flexible time off, paid holidays, paid parental leave, wellness days, and a paid year-end holiday break. A robust catalog of benefits that support your professional growth and personal well being, including work from home funds, fertility &adoption reimbursement, and more… Plus the intangible: A varied and challenging role in a global and highly innovative high-growth company. Supportive, driven colleagues who have your back and share your passion. The typical base salary range for this position is $60,000 - $70,000. The range displayed on this job posting reflects the minimum and maximum target for new hire base pay for this position and your pay will be determined by a variety of factors, including your primary work location, skills, qualifications and experience. Additional benefits information is listed on our careers page.   Please share this with your friends or co-workers who may be interested in working at GoGuardian! We have multiple openings and are always looking for talented people.    GoGuardian is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. GoGuardian does not discriminate against employees, applicants, interns or volunteers on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law.   GoGuardian's Job Applicant Privacy Policy is located here .    #BI-Remote Create a Job Alert Interested in building your career at GoGuardian? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with MyGreenhouse First Name * Last Name * Email * Phone Country * Phone * Resume/CV * Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Are you available to travel at least 60% of the time to fulfill this role's requirements? * Select... What time zone are you located in? * Will You Now Or In The Future Require Visa Sponsorship For Employment? * Select... By checking the box below, I agree fully with the foregoing terms of our Nondisclosure Agreement. * Select... https://www.goguardian.com/policies/nda Are you currently a United States resident? * Select... Are you authorized to work in the United States? * Select... For US residents, in which state do you currently reside? * Select... Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in GoGuardian’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Gender Select... Are you Hispanic/Latino? Select... Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Select... Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. Submit application