Travel and Expense Specialist

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Job Title: Travel and Expense SpecialistDepartment and Team: Global Expense Management (GEM), Travel and ExpenseReports To: Travel and Expense Team LeadLocation: Manila (Flexible)Job Summary:The Travel and Expense Specialist plays a key role in supporting global Travel and Expense operations across North America, APAC, and EMEA. Reporting to the Travel and Expense Team Lead, this individual contributor role is responsible for ensuring timely, accurate, and compliant processing of employee expense claims while contributing to the overall performance and service levels of the Expense Management team.The role partners closely with employees, people managers, and cross-functional teams including Procure to Pay, Controllers, Tax, Treasury, Payroll, and Internal Audit. This position operates in a fast-paced environment, particularly during month-end, quarter-end, and year-end close periods, and requires strong organization, communication, and prioritization skills.Key Responsibilities:Review, audit, and process employee travel and expense claims to ensure compliance with global Travel and Expense policies and accuracy of submitted informationProcess expense reimbursements efficiently using the company’s Expense Reimbursement System while meeting defined service level agreements and KPIsProvide guidance and support to employees and managers on expense-related questions and policy interpretationDevelop, update, and maintain documentation related to expense reimbursement processes, including standard operating procedures and training materialsSupport the implementation of system enhancements, policy updates, and procedural changes related to expense managementIdentify opportunities for process improvements and contribute to continuous improvement initiatives and projectsCollaborate effectively with internal stakeholders across Finance, Payroll, Tax, Treasury, and business units to resolve issues and improve end-to-end expense processesMinimum Qualifications:Bachelor’s degree in Accountancy, Finance, Business Administration, or a related fieldOpen to fresh graduates or candidates with 1 to 2 years of experience in Travel and Expense, Finance Operations, or a related functionExperience using SAP Concur (administrator or processor role) is a plusExperience with Workday is an advantageExposure to processing expenses across multiple global locations is preferredProficiency in Microsoft Office, particularly ExcelStrong attention to detail with a consistent and accurate approach to workStrong written and verbal communication skills with the ability to work effectively across all levels of the organizationCustomer-focused mindset with strong analytical and problem-solving skillsAbility to manage high volumes of work in a deadline-driven environmentStrong collaboration skills and the ability to work effectively as part of a teamAdaptability and openness to change in a dynamic operational environmentFlexibility to work day or mid shifts as required#LI-AR2#LI-HybridIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.