Business Development Representative

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Job Title: Business Development Representative (BDR)Department & Team: Business DevelopmentReports to: Senior Business Development Manager (Haleh Mansour)Location: Remote/HybridJob Description:As a Business Development Representative, you will play a key role in driving pipeline growth by identifying, engaging, and qualifying new business opportunities. This is an exciting opportunity for someone who is motivated, curious, and eager to build a career in sales within a fast-paced, customer-focused environment. You will work closely with Sales and Marketing teams and gain hands-on exposure to enterprise sales processes, tools, and strategies.Key ResponsibilitiesThe primary responsibilities for this role include (but are not limited to):Identify and research potential customers/prospects using various tools and data sourcesProactively reach out to prospects via email, phone, social media, and other channelsQualify inbound and outbound leads based on defined criteriaSchedule meetings and hand over qualified opportunities to Account ExecutivesMaintain accurate and up-to-date records in CRM and sales engagement toolsExecute sales cadences and follow-up activities consistentlyCollaborate with Marketing and Sales to improve messaging and targetingMeet or exceed activity, pipeline, and qualification targetsContinuously learn about products, market trends, and customer needsMinimum Requirements1–3 years of experience in sales, business development, or a customer-facing roleStrong written and verbal communication skillsComfortable making outbound calls and engaging with senior stakeholdersAbility to work independently and manage time effectivelyStrong organizational and follow-up skillsResults-driven mindset with resilience and persistenceBasic experience with CRM systems (e.g. Salesforce)Ability to learn new tools and processes quicklyTeam-oriented with a collaborative attitudeDesirable SkillsNative German, Multilingual skills are a plusExperience in B2B, SaaS, or technology salesFamiliarity with sales engagement tools (e.g. Salesloft, Salesforce, 6Sense, Lusha etc.)Experience working with inbound and outbound lead generationKnowledge of pipeline management and sales qualification frameworksAccount segments: Enterprise /SMBLocalize it for Central EMEAAlign it closely to Genesys language and toneIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.