About You – experience, education, skills, and accomplishments Bachelor’s Degree or equivalent with 2 Years of Relevant ExperienceMS Office suite, JIRA, and Salesforce experienceIt would be great if you also hadExperience with books/publishing is ideal What will you be doing in this role?Communicate with key content providers to identify cause of issues, engage internal stakeholders and external providers in solutions as necessary and in a timely manner. Research and identify contacts as publishing houses and log email details within our databaseSend bulk emails and individual emails to publishers with specific requests for missing dataAnalyze system data to identify areas where providers can improve data quality and format. Compare data between internal systems to provide instructions on how to resolve issues. Educate publishers on our data submission process and assist them with answering questions on FTP use and our productsJob Category Summary:Broaden the quantity and quality of Clarivate content, through relevant industry relationships, knowledge of industry general metadata standards and working closely with internal stakeholders to ensure a seamless implementation of any content changes. At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
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