Senior Product Manager, Buyer Experience

New Senior Product Manager, Buyer Experience Detroit, MI Apply Help empower our global customers to connect to culture through their passions. Why You’ll Love This Role StockX is building the most trusted, data-driven marketplace in the world — and buyer experience is where that trust either compounds or erodes. As a Senior Product Manager, Buyer Experience, your mission is to use data, experimentation, and applied AI to make StockX feel unmistakably personal, intelligent, and reliable for every buyer. This role exists to move the buyer experience from static and reactive to adaptive and predictive. You’ll lead product strategy at the intersection of personalization, trust, and conversion, using machine learning, behavioral signals, and rigorous measurement to drive meaningful business impact. Your work will directly influence GMV, conversion, repeat purchase, and buyer lifetime value at global scale. What You’ll Do Buyer Experience & Personalization Vision: Own the product vision and roadmap for core buyer-facing experiences that drive purchase confidence and conversion, with personalization as a first-class capability rather than a layer on top.  AI & Data-Driven Product Strategy: Partner closely with Marketing, Business teams, Data Science and Analytics to define and operationalize personalization strategies using machine learning models, behavioral signals, and buyer segmentation. Translate complex data insights into clear product bets that improve buyer relevance, pricing confidence, messaging clarity, and decision-making at the point of purchase. Lead the evolution of experimentation frameworks to continuously test, validate, and scale buyer experience improvements. Collaborate with Engineering to ensure personalization and AI-powered features are production-ready, scalable, and measurable. Work cross-functionally with Engineering, Trust, Operations, and Marketing to ensure AI-driven experiences reinforce transparency and marketplace integrity. Establish clear success metrics and dashboards to evaluate impact and guide prioritization, making tradeoffs grounded in business outcomes rather than intuition. Act as a strong advocate for responsible, explainable personalization that enhances trust and avoids dark patterns or buyer confusion. Influence broader platform strategy by representing buyer needs and data-backed insights beyond your immediate roadmap. How You’ll Measure Success You will help drive measurable improvements across key buyer and business metrics, including but not limited to: Conversion rate and funnel efficiency at the point of purchase.  Buyer repeat purchase rate and buyer lifetime value (LTV)Engagement and lift from personalized experiences (e.g., CTR, adoption, incremental GMV) Buyer NPS and trust-related satisfaction signals Experiment velocity and percentage of roadmap validated through testing Accuracy, coverage, and business impact of personalization and recommendation models About You Bachelor’s degree in Business, Computer Science, Engineering, or a related field; MBA a plus. 5+ years of product management experience in eCommerce, marketplaces, or consumer technology. Proven experience partnering with Data Science teams to ship ML-powered or algorithm-driven products. Strong analytical fluency — comfortable with experimentation design, KPI definition, and interpreting model outputs and tradeoffs. Experience driving personalization, recommendations, ranking, pricing, or segmentation initiatives at scale. Deep appreciation for trust, transparency, and ethical use of data in high-consideration purchases. Able to lead through influence in cross-functional, highly technical environments. Motivated by mission-driven work and building intelligent systems that earn buyer trust over time.   Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.   Pursuant to the Colorado Fair Pay Act, the base salary range in Colorado for this position is $100,000 to $115,000, plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation in other geographies may vary.    About StockX StockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, Gucci; collectibles from brands including LEGO, KAWS, Bearbrick, and Pop Mart; and electronics from industry-leading manufacturers Sony, Microsoft, Meta, and Apple. Launched in 2016, StockX employs 1,000 people across offices and verification centers around the world. Learn more at www.stockx.com.     We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time. StockX may utilize AI to rank job applicant submissions against the position requirements to assist in determining candidate alignment. Create a Job Alert Interested in building your career at StockX? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with MyGreenhouse First Name * Last Name * Email * Phone Country Phone Resume/CV Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf This position requires the team member to reside within 35 miles of our Detroit location to allow for in-person meetings and team collaboration. Do you currently live within 35 miles of Downtown Detroit? * Select... Are you willing to be onsite 3 days per week in Detroit? * Select... If you live outside of the Detroit area, are you open to relocation? * Select... Are you legally authorized to work for any U.S. employer? * Select... Will you now, or in the future, require employment sponsorship? * Select... 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LinkedIn Profile Website Demographic Questionnaire At StockX, Diversity, Equity and Inclusion is not a program or check-the-box initiative, it is what we stand on, it is our footprint. Our culture honors authenticity of every dimension of diversity. We recognize that it is the very things that make our team members unique that adds value to who we are. We have an intentional focus on incorporating equitable practices and fostering  inclusive communities where our teams can bring their best selves, develop into their potential, and reciprocate the respect and appreciation that enables our business to thrive.  That focus begins  by building a robust, diverse talent pool across every team at StockX.  As part of that focus, we wish to survey our job applicants to better understand their full profiles.  Below is a set of optional demographic questions for you to review.  Your decision to provide demographic information is entirely yours, and completely independent of the recruitment decision-making process. If you do not want to provide us with this information, select the “ I don’t wish to answe r” option to any or all of the questions. If you do provide responses, those responses will be considered your consent to provide us with this information.  Responses to the survey will be collected by our recruiting partner Greenhouse Software, Inc. Survey results will be provided to StockX’s talent acquisition team in an anonymized and aggregated report only after the job posting has expired. Your individual responses will not be provided to StockX and will not impact the outcome of your application in any way. Where applicable, the data collected will also help us comply with applicable regulatory requirements. We appreciate you taking the time to do this! What is your gender? [Which gender best describes you?] (Select all that apply) * Select... Are you transgender? [Do you describe yourself as transgender?] * Select... What is your sexual orientation? (Select all that apply) * Select... How do you identify? (race/ethnicity) * Select... If you are based in the US, what is your veteran status? * Select... 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