VP IP Operations

Job SummaryThe role will be required to align the strategic vision for IP Search and Analytics with IP Operations and ensure operational delivery of services including:Establishing the future state operating model for Search and AnalyticsLeading the  Search and Analytics function in US, EMEA, APAC and IndiaManaging $14m in budget costs and 275+ headcount Driving Clarivate’s IP Search and Analytics delivery capabilities to surpass customer satisfaction and retention while delivering improved margins and profitability Align and influence IP Search and Analytics growth, customer service and product strategy to the wider IP Operations strategy.A strong leadership experience that will enable and support development of a strong second line of leadership in Clarivate.Principal Duties and AccountabilitiesInfluence and implement operations strategy and policy for IP Search and Analytics with a key focus on agreeing and implementing the IP Search and Analytics plan for the next 3-5 years.Maintain relationships with key Clarivate/legacy CPA Global clients,Drive improved margins and profitability by creating and enhancing the Operational delivery framework for IP Search and AnalyticsShape, implement and drive performance against KPIs:Performance- OPE, UtilisationCost Budget, Gross Margin, Revenue per FTEPeople- Employee Engagement, AttritionClient- Turaround Time, Lead times, QualityOwn and deliver the IP Search and Analytics operations budgets – Employee cost, headcountEstablish and refine a framework for continual improvement with industry leading practices and quality toolsAccountable for implementing and maintaining best practices around operational governance, risk management and supplier managementEnsure an effective risk management program is maintained across IP Search and AnalyticsEngage with Product development teams to influence technology and product developments that support operational delivery.Work with the technology function to shape and implement solutions to improve operational delivery and customer experienceBuild an effective and cohesive management team across IP Search and AnalyticsImplement an effective succession plan and focus on the recruitment, development and retention of a high performing operations teamKey Skills and ExperienceOverall 20 years+ of experience of which at least 5+ years should be in managing large scale operations and leadership roles across multiple regions/countriesExperience in working across the IP Lifecycle and direct experience with client interactionsProven track record of :Establishing KPIs across multi region and multi functional teams in Centre of ExcellencesUnderstanding business strategy and creating a team to support deliveryManaging large Operations, Finance and IP TeamsEngaging with customers and driving improvements in experienceAbility to manage relationships including key clients, 3rd party suppliers and Patent & Trademark officesProven track records in leadership roles with ability to manage teams across different countries and culturesAbility to apply business intelligence and translate COO strategy and policy into operations goals and objectivesExperience in using Lean methodology including TPM.Proven track record of managing internal and statutory auditsExperience in driving cultural change within multi-site environmentStrong customer focus with demonstrable track record in operations Excellent communication skillsKey Performance Indicators Performance – Budgets, CostsOperations – SLAs, OPE, QualityClient – NPS/Client SatisfactionPeople- Employee Engagement, Team Effectiveness.Leadership CompetenciesStrategic ThinkingDrives Vision & Purpose: Paints a compelling picture of the IP Search and Analytics vision and strategy that motivates others to action.Plans & Aligns: Plans and prioritizes work to meet commitments aligned with organizational goalsGenerates fresh perspective and innovative ideas that add value to growth, customer experience and operational delivery.Works comfortably in an environment of ambiguity and change.CommercialExercises sound judgement in balancing commercial, client and operations focused objectivesImplements solutions to improve operational delivery while protecting profitabilityAble to spot commercial opportunities and can work cross-functionally to implement solutions that maximise value to the businessClient FocusDrives team to deliver improvement initiatives for IP Search and Analytics customersCan define operations success criteria and apply appropriate measuresPeople LeadershipBuilds Effective Teams: Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals.Instills Trust: Gains the confidence and trust of others through honesty, integrity, and authenticityDirects Work: Provides direction, delegating, and removing obstacles to get work done.Ensures Accountability: Holds self and others accountable to meet commitments.Drives cultural journey measured through behavourial change.Results OrientatedDrives Results: Consistently achieving results, even under tough circumstances.Decision Quality: Makes good and timely decisions that keep the organization moving forward.Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.Resourcefulness: Secures and deploys resources effectively and efficiently.Persuades: Uses compelling arguments to gain the support and commitment of others.At Clarivate, we are committed to providing equal employment opportunities for all  qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.