Who are we?Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.Job SummaryProactively Performs Network Fulfilment activities. Highlights issues and drives resolution when required.ResponsibilitiesNetwork FulfilmentPerforms Network Service fulfilment for quote to cash transactional tickets for all network and datacenter products (Interconnections, IX, ECX etc.)Picks up where OTA has failed and fulfils the order based on customer requirements while maintaining SLA targetsProblem Solving/AssessmentApplies appropriate methodologies and tools for analyzing a range of standard, functional and/or cross-functional issuesAssists in identifying process gaps and issuesDynamic forward thinking to ensure customers are not impacted by process/technical failuresRelease ManagementDocuments business requirementsSupports in developing cross-functional BRDsCoordinates with stakeholders to analyze, define and document business processes within and across functional areasAssist in performing user acceptance testing (UAT)Reports back to the track lead on testing progressAids in updating process and procedural documentationAssists with post deployment analysisProject ManagementSupports project plans and resources, tracking timelines and ensuring status updates are periodically communicatedMay help identify risks and issuesReporting and MetricsSupports status reporting providing periodic project updates, communicating identified risks, issues and concernsPerforms ad-hoc reportingCSITakes part in cross functional discussions to drive issues, challenges and prioritization effortsUpdates CSI and Issues logs ensuring the relevant detail is provided QualificationsBachelors Degree Or Equivalent ExperienceCompTIA A+ / Network+Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. We use artificial intelligence in our hiring process. Learn more here.
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