Desktop Systems Specialist II (Hybrid in Bangalore)

Back to jobs New Desktop Systems Specialist II (Hybrid in Bangalore) Bangalore, INDIA Apply For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. The Corporate IT team is looking for a Desktop Systems Specialist II to provide the highest quality, hands-on technical support to both our onsite and remote employees in a professional environment. We're seeking a self-motivated, service-oriented individual who can make an immediate, positive impact by resolving complex end-user issues and collaborating on new IT service implementations. You Will: Provide 2nd Tier support to investigate and resolve technical problems remotely and physically onsite. Provide daily technical support to employees for internal desktop systems software and hardware. Monitor & maintain the request queue and Service Level Agreements (SLAs), providing direct support to users regarding their issues or escalating as needed. Deploy, configure, and troubleshoot end-user computing devices, including desktops, workstations, and laptops. Maintain passwords, data integrity, and file system security for the desktop environment. Conduct training programs designed to educate an organization's computer users about basic and specialized applications and assist with new starter onboarding. Communicate technical information to all kinds of personnel with varying understanding of technology. Recommend hardware and software solutions, including new acquisitions and upgrades. May participate in development of information technology and infrastructure projects. Review, submit, and correct existing documentation for areas of improvement and to allow greater first call resolution. Provide data entry and reconciliation of existing databases and spreadsheets for consolidation and validation. Maintain IT department inventory & supplies: organize supplies, purchase, and recommend improvements to existing IT infrastructure. Responsible for onsite hardware asset management. Other tasks as assigned. You Have: Demonstrated commitment to providing exceptional customer service and support to all employees. Desire to provide excellent, white glove customer service to all employees. Ability to communicate clear and concise information to employees and executives of varying technology understanding. Knowledge and understanding of macOS & Windows, as used in a corporate environment. Understanding and experience of Active Directory, Group Policy, and the Windows security model. Experience troubleshooting hardware: laptops, desktops, and a variety of mobile devices. Demonstrated ability to manage work schedules, project, and task priorities with a strong attention to detail and autonomy. Experience maintaining and administrating conference A/V systems (Cisco, Logitech, Zoom Rooms). Experience in a desktop support environment working through a ticketing system and direct on-call contact with customers. Experience working with and troubleshooting Google Gsuite, Microsoft Office 365, Zoom, and other web-based applications. Prefer an associate's degree in a related area and at least 4 years of experience in the field or in a related area. Comprehensive knowledge of IT standard concepts and practices (ITIL & ITSM). A wide degree of creativity, latitude, and autonomy. Flexible schedule as this job requires extended support hours, occasional night, weekend, and on-call work.   Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.  If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.   #LI-Remote Create a Job Alert Interested in building your career at Smartsheet? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with MyGreenhouse First Name * Last Name * Preferred First Name Email * Phone Country * Phone * Location (City) * Locate me Resume/CV * Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select... Degree Select... Discipline Select... Start date year End date year Add another LinkedIn Profile What is your current notice period with your employer? * Select... Please specify your exact notice period (e.g., immediate, 30 days, 60 days, 90 days, etc.). In our pursuit of AI-driven advancements, how would you rate your overall familiarity with artificial intelligence (AI) concepts and tools? * Select... Applicant Privacy Notice * Select... Before you submit your application, please read and acknowledge receipt of the Applicant Privacy Notice. Do you know anyone who works at Smartsheet? * If yes, please include name(s) and the nature of the relationship(s). If no, please type no.  How did you hear about us? * Select... Voluntary EEOC Demographics At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members. Individuals seeking employment at Smartsheet are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category in the US, UK, and Australia. Below is a set of voluntary demographic questions. If you choose to complete them, your responses will be used in aggregate to help us identify areas for improvement in our programs. Your responses, or your choice to not respond, will not be considered in the hiring process. Any information that you provide will be recorded and maintained confidentially. For definitions of any of the following terms or to read more about your rights, please visit the EEOC website here .  I identify my gender as: * Select... I identify as transgender: * Select... I identify my race / ethnicity as (select all that apply): * Select... My veteran status is: * Select... My disability status is: * Select... Submit application