Who are we?Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.Job SummaryApplies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team.ResponsibilitiesAdministrationProvides support to datacenter facilities, on semi-routine administrative dutiesFollows standard procedures on answering incoming phone callsReviews and responds to semi-routine work request systems (i.e., dispatch, updates, etc.)Supports customers by coordinating visits and schedules in the data center; assists on semi-routine inquiries and issuesMaintains the conference room and tour schedules while customers are on-siteDirectly coordinates activities with the Equinix Response Center (ERC), as neededKeeps records of activities within the Data Center including circuit inventories, installed power inventories and labor hours expendedMay generate purchase requisitions and coordinate with vendors for delivery and invoicing.May assist with special projectsCustomer SupportCommunicates semi-routine operating datacenter procedures to customers on-site, while building and develping positive customer relationshipsCoordinates semi-routine customer work visits with security and escorts customers and/or vendors, within a reasonable vicinity, as requiredAssists with tracking, following-up, and reporting on semi-routine customer inquiries and issues while customers are on-site; identifies potential trends in customer inquiries and issuesAddresses semi-rounte work visit tickets in the systemProvides general induction learning tours to new customers to orient them to the siteDirects customers (via direct line) throughout the facilities, as neededOnsite Customer Liaison · Supports the coordination of tasks to the appropriate cross-functional teamsMaintains positive business relationships with local vendors in support of customer's administrative needs; provides information about local vendors to customers upon requestSends customer's datacenter templates by phone, e-mail and/or printoutsMaintains customer care areas/conference rooms for cleanliness and fully stocking amenities as required; may provide backup coverage to cross functional teams to support inventory orderingPartners with teams in the tracking of customer shipments when on-siteUses developing knowledge to discern customer satisfaction related issues and escalates appropriatelyQualificationsTypically requires a high school diploma and proven years of equivalent work experience----Job SummaryLe/La Gestionnaire Accueil et Services organise et améliore l’expérience salarié des équipes Opérations Equinix France, par la commande et la gestion de produits et services (vêtements d’entreprise, distributeurs automatiques, petits déjeuners, fournitures, etc.)Le/La Gestionnaire Accueil et Services est également le garant et améliore quotidiennement l’expérience Client des datacentres de Saint-Denis. Il/Elle est le point de contact privilégié d’un Client. Suit les demandes et les problèmes des Clients jusqu'à leur résolution. Soutient les équipes dans l’organisation de la vie sur site, selon les besoins, pour améliorer le quotidien des salariés du campus de Saint-Denis. ResponsabilitésAméliorer l’expérience salarié des datacentres Equinix FranceGérer les services offerts aux salariés en prenant en charge les contrats en place (distributeurs automatiques, machines à café, livraison des petits déjeuners et fruits, location, entretien des plantes et fontaines à eau)Gérer la commande et la distribution des vêtements d’entrepriseAméliorer l’expérience Client et Salarié du campus de Saint-DenisEnregistrer, suivre et partager les demandes des Clients pour proposer des améliorations de l’expérience ClientAssister l’équipe sécurité dans l’accueil et l’orientation des Clients et visiteursSensibiliser les Clients aux politiques et procédures EquinixS’assurer de la propreté et disponibilité des salles de réunions, des réfectoires et des sanitairesOrganiser les visites de siteAssister les équipes dans l’organisation d’événements (team building, All Hands, Town Halls, etc.)Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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