Workplace Operations Coordinator

Back to jobs New Workplace Operations Coordinator São Paulo, Brazil Apply Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to  hundreds of thousands of businesses  and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next  Workplace Operations Coordinator About the job This position is needed to support our colleagues at our Sao Paulo, Brazil office.  As the Workplace Operations Coordinator and working as a part of the Real Estate & Workplace team, you will help ensure that our space is always shiny, our employees can work effectively and our guests have an outstanding experience. To that end, a high priority is placed on ensuring all spaces are ready for use at all times. .  Responsibilities In this role, you’ll: Break/Pantry(s) Oversight: Ensure food program items have been stocked properly, equipment is working properly and that janitorial cleans the space regularly. Conference Room Oversight: Perform conference room resets as needed, including cleaning/organizing all furniture, ensuring all equipment is fully operational, cleaning whiteboards, restocking markers & erasers. Service Now Ticket Response: You will respond as directed to help tickets that come in during the course of the day. This could include providing needed furniture, fixing broken equipment, hanging items, installing ergo equipment, & event set ups. Building Management Communication & Coordination:  Assisting with building management requests for various matters. Moves/Adds/Changes: Providing support for office moves  Up/Down/Arounds: Perform floor walks, document conditions and report and log issues as needed/discovered.  Mail/Shipping: Sort and distribute mail to the appropriate business units and support all shipping/receiving tasks.  Vendor Coordination:Help coordinate and oversee onsite vendor visits for services, repairs,  Cross Functional Team Support : Assist internal stakeholders and partners as needed  Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!   *Required: 1-2 years related experience, degree preferred but not required Ability to use applications, familiarity with floor plan and work order ticketing systems  Proficient in an Apple/Mac environment  Ability to lift 40 lbs  Ability to work with peers in a professional and positive manner within a diverse, fast-paced environment. Must be able to build and maintain respect and unity with co-workers. Able to develop, maintain and adhere to action items, responsibilities, goals, and initiatives; self-imposed or assigned  Strong attention to detail  Takes pride in anticipating people’s needs and has a passion for helping others  Able to multi-task and adapt to change quickly, expertly, and effectively Able to recognize inefficiencies in systems, communicate suggestions for improving with others in an effort to improve the processes Desired: FMP, CFM or other Facilities Management related credentials desirable but not required Previous Facilities and our Workplace Experience highly desired Location This role will be based in our São Paulo, Brazil office. Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10%  travel is anticipated to help you connect in-person in a meaningful way.  What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. 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