Who are we?Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.Job SummaryThe Technical Account Manager II is a hands-on, customer-facing technical expert who supports a portfolio of customers leveraging Equinix digital services and interconnection solutions. TAM II’s contribute to successful product adoption, customer satisfaction, and long-term platform value by actively guiding deployments, troubleshooting technical challenges, delivering health checks, and providing trusted advisory services. This role works closely with customer stakeholders, internal technical teams, and account teams to deliver value across the post-sales customer lifecycle.ResponsibilitiesAdoption and ImplementationLeads onboarding and integration of Equinix digital services and interconnection environmentsSupports implementation of cross connects and other physical connectivity as part of broader customer deploymentsProvides hands-on guidance to help customer technical teams troubleshoot and resolve configuration or adoption challengesProvides product usage guidance and documentation based on customer use cases and goalsAdvocacy and SupportServes as the primary technical point of contact for assigned accounts, helping to communicate customer needs and ensure successful outcomesAdvises customers on how to adopt new features, scale usage, or resolve technical blockersTakes ownership of technical escalations, coordinating with internal support and product teams to ensure efficient resolution and root cause analysisDelivers technical training and walkthroughs to promote product understanding and self-serviceSolution Review and ConsultancyCreates and presents technical health checks, success plans, and implementation roadmaps tailored to customer outcomesConsults on architecture design, platform expansion, and product usage to ensure alignment with customer requirementsIdentifies risks or improvement areas and provides proactive recommendationsEngagement and LearningFacilitates enablement sessions, business reviews, and operational check-ins for assigned accountsShares relevant platform updates, documentation, or knowledge articles to help customers adopt best practicesBest Practice DevelopmentContributes to internal documentation and process improvements based on customer experiencesSupports knowledge sharing across the TAM team by documenting learnings and repeatable guidanceCollaboration and CommunicationWorks closely with Sales, Product, Support, and other teams to ensure clear communication and alignment on customer needsKeeps internal stakeholders updated on customer progress, escalations, and technical engagement statusSupports account growth by identifying potential expansion opportunities or needsSubject Matter ExpertiseDemonstrates strong working knowledge of Platform Equinix, including Equinix Fabric, Network Edge, Internet Exchange, core interconnection services, and other relevant Equinix productsMaintains and applies hands-on technical expertise across core networking (VLANs, BGP, routing), public cloud platforms (AWS, Azure, GCP), and hybrid infrastructureLeverages practical experience, such as from a network engineering or cloud operations background, to provide credible, real-world guidance to customer technical staffParticipates in technical discussions to guide and support customer objectives and stays current on updates and enhancements to the Equinix product portfolioRelationship ManagementBuilds trust and credibility with customer technical contacts through consistent, high-quality engagementMaintains regular communication cadence and provides timely follow-ups on action items and technical topicsTeam CollaborationCollaborates with peers to solve technical issues, share knowledge, and support team successMay mentor newer TAMs or support onboarding activities as a subject matter contributorQualifications4–7 years of experience in a technical, customer-facing role such as Technical Account Management, Solutions Engineering, Network Support Engineering, or Cloud OperationsBachelor’s degree or equivalent experienceDemonstrable experience with Equinix digital services or similar interconnection solutions (e.g., cloud on-ramps, virtual routing)Proven, hands-on experience with Layer 2/Layer 3 networking concepts, routing protocols (BGP), and public cloud connectivity (e.g., AWS Direct Connect, Azure ExpressRoute, Google Cloud Interconnect)Networking or cloud certifications (e.g., Cisco CCNA, Juniper JNCIA, AWS Solutions Architect, Microsoft Azure Network Engineer, Google Cloud Network Engineer) are strongly preferredAdvanced proficiency in English and Spanish (both written and spoken)Resume must be submitted in EnglishEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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