Senior Manager, UX Research

Who are we?Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where tech thinkers and future builders turn bold ideas into breakthrough experiences, we welcome your unique perspective.Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.Job SummaryArchitects and executes interaction and visual design, as a part of a multi-disciplinary team, drawing on results from user research, content strategy and workflow analysis. Applies contemporary user experience methodologies to the design and development of engaging user interfaces for websites and applications. UX design provides highly analytical and journey-driven paths to fuel creative UI/visual design for a complete end-user experience. Develops prototypes, mockups, wireframes, task flows and other visuals. Conducts user research and usability testing to measure quality of user's experience when interacting with digital websites or applications.ResponsibilitiesUser Research and UsabilityCoordinates user research plans across multiple functional domains of responsibilityCoordinates with usability vendors when necessaryDetermines user research methodologies to optimize data collectionInteracts with stakeholders to determine requirements and set expectationsObserves user research sessionsConsolidates user research data across multiple functional areas where appropriatePresents results to stakeholdersEnsures user research plans and methodologies are rigorous, consistent and thoughtful InformationArchitectureEnsures examination and implementation of information architecture structures across multiple sites and/or applications is rigorous, consistent and thoughtfulInteraction DesignProvides site/application-level creative direction across multiple functional domains of responsibilityPresents, defends and articulates design work in design reviews with colleagues and stakeholdersEnsures interaction design patterns across multiple sites and/or applications are rigorous, consistent and thoughtfulResearches interaction design trendsVisual/UI DesignProvides site/application-level creative direction across multiple functional domains of responsibilityPresents, defends and articulates design work in design reviews with colleagues and stakeholdersEnsures interaction design patterns across multiple sites and/or applications are rigorous, consistent and thoughtfulResearches interaction design trendsPrototypingCreates and proposes prototyping standards and toolsetsDetermines need for prototyping efforts, based on functional complexity and requirement specificsSocializes prototypes via design reviews or 1:1 usability sessionsUX Strategy/SME ConsultationApplies critical thinking to a variety of complex user problems, taking into account user needs, business objectives and technical constraintsEvangelizes adoption of UX principles/strategy acrossMarketing cross-functionallyCreates and implements strategies that improve user experience through designOversees the user experience from onboarding, error correction, and to completionHelps scope UX resources neededPeople ManagementProvides leadership and direction to the team, through managersAccountable for the performance and results of direct reports and maybe a larger or multiple teamsResponsible for: - succession planning - performance management of team members, including disciplinary actions and hire/fire decisions/ recommendations - GPS process including assessments and Total Rewards allocations of direct reports and reviewing and approving manager recommendations - talent development, including quarterly conversations, career pathways conversations and individual development/growth plansModels the Equinix Culture and Values Resource and Budget ManagementDecisions are guided by policies, procedures and business plan - that are agreed upon by upper managementWorks closely across Marketing Project Managers to track resource allocation and utilization for portfolio projectsWorks closely with Project Managers to track resource allocation and utilization for larger projectsRequests approvals for additional expenses outside of approved budget/headcountCommunicates budget estimates for cross functional projects/programs, and ensures teams execute assigned projects within approved budgetsManages and/or escalates issues, as neededProvides input to the annual budget planning process relating to project/support/SW maintenance/Renewals/purchases/etc. for his/her areas of responsibilityProcess/Policies/StandardsDefines and evangelizes processes, policies and standards across all stakeholdersMeasures performance against process goalsProactively seeks continuous improvement opportunities in process/ policies/ standardsQualifications15+ years experience preferredBachelor's degree preferredThe targeted pay range for this position in the following location is / locations are: Canada - Toronto Office TRO : 136,000 - 204,000 CAD / Annual United States - Dallas Infomart Office DAI : 155,000 - 233,000 USD / Annual Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.Equinix BenefitsAs an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.Employee Assistance Program: An Employee Assistance program is available to all employees.
US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.