Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value.As a Program Manager within our Success Organization, you will lead programs that directly impact customer experience and business growth in the US and Europe. You’ll drive delivery excellence for our most strategic clients, collaborating with cross-functional teams ensuring adherence to PMO governance standards utilizing approved project management methodologies to drive consistency and quality. The role offers the opportunity to make a visible impact, grow your career, and work in a culture that values learning, diversity, and innovation.Responsibilities: Lead Success Programs/Engagements, ensuring proactive communication and coordination with stakeholdersDevelop, analyze and maintain accurate schedules in partnership with customers and internal teamsServe as the primary liaison between the customer and Calix resources, providing guidance and direction to program team membersMonitor progress against plans and schedules, identify, analyze, and resolve deviationsTrack and report on PMO-defined metrics and KPIsPrepare, distribute, and present program status reports to diverse audiences including senior executive teamsIdentify, assess, and escalate risks and issues in accordance with PMO risk management frameworksTrack and report on financial performance, including revenue, margins, and customer satisfaction targetsFoster a culture of collaboration, continuous improvement, and customer centricityOwn all program exceptions, escalations, conflict resolutions, and lead communication with clientsDevelop and execute stakeholder engagement plans and change management strategies in alignment with PMO guidelinesQualifications: BA/BS degree (or equivalent experience) 7 years or more Project/Program Management experience with enterprise class software and hardware implementation deliveryProject Management Professional (PMP) Certification Possesses strong organizational, interpersonal, communication, change management, presentation, and customer engagement skills, including financial and business acumenDemonstrated record of success in previous positionsExcellent critical thinking skillsExcels at learning quickly and adapting to changeAbility to travel up to 20% of the timeExperience working with Communications Service Providers and Partners (e.g. VARs, CEs, OSS/BSS)Proven track record of meeting project/program deadlinesAbility to prioritize and work autonomously as well as lead cross-functional teamsExcellent oral and written communication skillsDemonstrated analytical and problem-solving skillsProficient use in Microsoft Office including Excel, Word, Project, and Power PointAbility to effectively communicate at customer, management, and senior levelsNice-to-Have Qualifications:Calix product knowledgeProficient knowledge in SAAS, IP, ATM, and/or TDM internetworking, switching or transmissionDemonstrated expertise in organizational change management, with certification (e.g., PROSCI, ACMP, CSM, or equivalent)Experience partnering with Success Account ManagersProgram Management Professional (PgMP) CertificationLocation: This is a remote-based position that can be located in the United States or Canada with East Coast preferred. #LI-RemoteThe base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience.San Francisco Bay Area:148,400 - 223,100 USD AnnualSelect US Metros and States:129,000 - 194,000 USD AnnualOther US Locations:116,100 - 174,600 USD AnnualAs a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here.
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