Who are we?Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.We are looking for enthusiastic individuals with a background or interest in IT, hardware, data centers, or telecommunications. Whether you're a recent graduate or new to your career, if you’re eager to learn and bring a positive attitude, we want to hear from you!This role involves hands-on technical work in a data center environment, supporting installations, troubleshooting, and customer service — all within standard operating procedures.Key Responsibilities:Queue Management & ReportingReview and respond to work order requestsEscalate non-standard issues appropriatelyMaintain accurate records and update asset systemsInstallationsRack and stack customer equipmentAssist with infrastructure installs (fiber trays, ladder racks, cabinets)Perform tape changes and backupsCross-Connects, Testing & TroubleshootingSupport installs, terminations, and testing of coax, fiber, and copper connectionsLearn to install more complex circuits under supervisionConduct layer 1 certification testingAssist with basic troubleshooting and learn advanced testing methodsStakeholder & Customer SupportProvide access control and escorting servicesDeliver excellent customer service and timely updatesSupport operations and security teams as neededTraining, projects & auditsAssist with standard projects and vendor coordinationSupport physical audits and documentationComplete assigned trainingHelp onboard new team membersQualifications, Key Skills & Attributes:Degree or Certifications in relevant industry1–2 years of relevant experience (or strong interest in IT/data center work)Graduates and career starters welcomeInterest in IT, hardware, or telco environmentsStrong attention to detail and commitment to qualityWillingness to learn and follow proceduresTeam-oriented with a customer-first mindsetReliable, proactive, and safety-consciousEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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