Manager, Project and Program Management

Who are we?Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.Job SummaryThe Project/Program Manager, for Lead to Cash (LTC), will join a high-impact team, in DIO-CRO, accountable and responsible for managing a cross-functional portfolio, individually having strategic and operational program management responsibilities for Equinix’s LTC strategic initiatives. The LTC PM is responsible for initiatives driving continuous improvement and transformation to our lead management, opportunity & quote management, pricing & product operations, technical sales operations, service delivery orchestration, financial management, partner operations, and corresponding systems enablement functions, required to support the sales organization.The ideal candidate will possess experience in Agile methodologies, particularly in SAFe framework, and will have a proven track record of managing global teams and executing large-scale Agile projects. This role requires a strategic thinker with strong technical skills in JIRA and Confluence, as well as deep domain knowledge in sales, marketing, order management, and customer care within a global enterprise environment.This is an office-flexible role. In office expectations are 2+days/week to support customers and/or collaborate with their teams.Guides and advises Lead-to-Cash (LTC) team to complete their projects and is responsible for ensuring that agile standards/methodologies are followed.ResponsibilitiesThe role encompasses a variety of responsibilities and skills including program/project management of scope, schedule and budgets, dependency & risk management, strategic planning and thought leadership, stakeholder management across multiple levels of executive leadership and teams, and a continuous improvement mindset. This role will partner closely with technology program director, business subject matter experts, product development and change management/enablement teams to deliver process, policy, data and AI technology transformation. This role will be responsible for oversight and ownership of business readiness and activation within overall LTC program and operate as part of a larger core team dedicated to the successful delivery of our enterprise operating plan initiatives and lead to cash transformation roadmaps.Develop detailed program plans, including scope, schedule, and budget, and drive accountability for timely delivery across cross-functional teams and within-budget completionFacilitate Project Core Team meetings, used to mitigate risks, make decisions, and accelerate project executionParticipate in our large-scale SAFe Program Increment (PI) planning workshops, engaging over 200 participants to define Agile Goals, Initiatives, Capabilities, Epics, and User StoriesEffectively manage, motivate and champion a team of cross-functional project members, ensuring alignment and collaboration to achieve program goalsAct as the primary point of contact for program stakeholders, providing regular updates, managing expectations, and facilitating communication across teams and varied levels of leadership (VP+) across the organizationIdentify and remove potential risks and issues that could impact program success and develop mitigation strategies to address them proactivelyManage and cultivate trusted partnerships with internal stakeholders, partners and PMOs to help develop project strategies and action plans that enable customer successLeverage data insights to propose project execution strategies and measure resultsAbility to identify issue root cause(s), develop project business case, procure stakeholder alignment and recommend prioritization of solutions for your assigned projectsIdentify opportunities for process and policy improvements and implement best practices to enhance program efficiency and effectivenessBring ideas, innovation, and beginner’s mind to help in forming a vision for Lead to Cash excellenceQualifications5+ years’ experience of complex project management (technical implementations, process innovation, standardization & simplification), preferably in a business operations capacityDeep subject matter expertise of Lead to Cash business processes based on relevant front-line experience and/or experience transforming and implementing Lead to Cash processes and technologiesDemonstrated ability to improve efficiency of business processes with both technology and process improvement methodologiesSolution oriented with the ability to work collaboratively with technical and non-technical business functions to overcome obstacles and guide others towards a unified path forwardAbility to define goals and metrics, develop actionable plans, and manage work to achieve desired outcomes while operating at a sense of urgency and fostering the same in othersAbility to assess situations and make decisions in a systematic and decisive manner. Effectively uses data as a tool for decisions and is able to illustrate solutions or impact that is easily understood by stakeholdersAbility to articulate ideas clearly and succinctly in a variety of settings and styles. Build trusting relationships, credibility, and use strong communication and influence skills to partner effectively with stakeholders to improve decision-making and business outcomesDeep understanding of how to work directly with a large number of cross-functional stakeholders and drive teams with differing perspectives & methodologies in a unifying direction to improve decision-making and business outcomesAbility to learn quickly and work effectively in the face of ambiguity, shifting priorities, and a rapidly changing environment. Maintains a positive outlook and motivates/champions self and team members in the midst of stresses and tensions of a high profile areaAbility to point to specific examples of having managed large, cross-functional transformation projects, program development and the business results achievedAccountability – assumes ownership for achieving personal and team goalsExperience with Project Management tools a plusDiploma to a Bachelor's Degree preferredThe targeted pay range for this position in the following location is / locations are: United States - Dallas Infomart Office DAI : 118,000 - 176,000 USD / Annual Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.Equinix BenefitsAs an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.Employee Assistance Program: An Employee Assistance program is available to all employees.
US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.