Customer Payment Support Specialist

Job DescriptionWhere you’ll work: Guatemala City, Guatemala Accounting and Finance at GoToOur Accounting and Finance team is the backbone of GoTo’s business operations. Here, you’ll collaborate across departments and leverage cutting-edge AI solutions to drive accuracy, efficiency, and agility. We’re passionate about using technology to automate processes, surface insights, and elevate our business strategy. If you’re ready to embrace innovation while ensuring sound financial management and strong controls, join us in shaping the financial future of GoTo.Your Day to Day As a Customer Payment Support Specialist, you would be working on Outbound Collection Activities --- You will initiate engagement with our customers through outbound emails and callsSolving Customer Disputes --- You will support our customers through efficient and timely dispute management and resolutionPortfolio Management & Strategy --- You will be responsible for analyzing the portfolio and setting a strategy to ensure sustained aging health—this includes managing a large portfolio with customers such Government, Schools and Hospitals.Interdepartmental Collaboration --- You will be collaborating with other departments daily to solve customer disputes and answer customer inquiries.What We’re Looking ForAs a Customer Payment Support Specialist your background will look like 2y+ experience in a customer support or finance role in a BPO environment2y+ experience in fields such outbound sales, collections, account receivables and/or billingAbility to thrive while managing high transactional volumes.Self-motivated, resourceful individual who excels at communication and collaborationGreat negotiation skillsAdvanced English skills (90% written and spoken)Flexibility in schedule to accommodate different time zones.At GoTo, authenticity and inclusive culture are key to our thriving workplace, where diverse perspectives drive innovation and growth. Our team of GoGetters is passionate about learning, exploring, and working together to achieve success while staying committed to delivering exceptional experiences for our customers. We take pride in supporting our employees with comprehensive benefits, wellness programs, and global opportunities for professional and personal development. By maintaining an inclusive environment, we empower our teams to do their best work, make a meaningful impact, and grow their career. Learn more.