Credit and Collections Analyst

Who are we?Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.  A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.Job SummaryManages the activities of credit approval and credit collection. Develops, implements and maintains systems, procedures, and policies. Recommends credit limits and handles special credit arrangements and problem collection accounts. Oversees analysis of accounts receivable, aging of accounts to determine overdue accounts, and collection procedures. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.ResponsibilitiesCollectionsOversees analysis on customer credit worthiness within established guidelines to make recommendations regarding extension of credit and credit amountsAssists in the establishment and implementation of credit and collections policies to maximize sales, improve collections of customer accounts receivables and reduce outstanding aged accounts receivable balances by working in conjunctions with VP’s, Account Executives, CSM, and LegalOversees the processes responsible in crediting qualifying new and existing customersLeads the establishes policies and procedures for review and follow-up of delinquent customer accounts receivable balances.Engages with customers, sales and finance to understand and resolve undisputed collection issuesProvides operational support for accounts receivable balances outsourced for collectionsFinancial TransactionsIs responsible for customers open balances collections, trial balance reconciliations, unapplied payments & unapplied credit memos reconciliationTracking and CommunicationManages pro-active collections activities to highlight customer balances due in the current period and implement procedures for customer communications to obtain assurances of payment within payment termsOperationsMonitors accuracy of customer data in accounts receivable database to assist in collections activitiesAssists by providing analytical thoughts as guidance to peers on complex problemsReportingProvides timely recommendations to management for customer accounts receivable balances in disputeOversees maintenance of customer credit and collections documentation to support audit and legal requirementsFollows up on reporting for Supervisor as requiredSystem & Process EfficienciesLeads and participates in special projects as assigned by ManagementAbsorbs challenging accounts from peersParticipates in all new and existing systems acquisitions – testingQualifications5+ years of relevant experienceBachelor's degree preferredCBA/CBF or equivalent certification preferredEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.