Who are we?Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.Job SummaryEntry to mid level experience as an End User Technology Services professional with experience in applications, systems and hardware.ResponsibilitiesData Center/Office Expansion SupportExecutes against documented planOrders and installs new equipmentResolves issues and/or escalates issues to manager or Data Center construction/project managerTravels to sites, as necessarySystem AuditsAudit remediation, per instructionsEscalates issues for resolution with vendorEnd User Support (outside of Tickets, often individual)Tech bar support at the officeAd hoc, real-time, EA and employee support to troubleshoot a wide range of issues including but not limited to, hardware and software issuesSoftware Installations, Packaging and DeploymentResponsible for single or individual package deployment and software installations, confirming successful deployment/installation with userPartners with Sr Staff to test pre-mass deployment software packages, identifying issues and escalating up to Sr StaffTicket Triage and Resolution (event, incident, request)Tier 2 ticket triageResolves majority of more complex issues and requests within Tier 2 scope (per list of pre-defined work categories), escalating as necessaryResponsible for following equipment legal hold proceduresMeets or exceeds 90%+ SLA compliance for ALL user requestsMeets or exceeds 90%+ customer satisfaction for ALL user requests or issuesApplication AdministrationInternal GTS Staff TrainingResponsible for training more junior AssociatesHardware Deployment, Installation and CertificationResponsible for PC and Mac imaging, installation of desktop monitors, phone and docking station, and/or other peripheralsQualificationsDutch speakingProven years experienceAssociate's degree preferredA+ and MCDST certification preferredEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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