Support Specialist, Workforce

The Support Specialist, Workforce is responsible for supporting R365 Payroll clients. They will work closely with the sales team, implementation managers and 3rd party partners to ensure all clients receive a delightful experience with R365 Payroll. A successful applicant will have a proven track record of great attention to detail and the ability to work simultaneously on multiple tasks and projects.  The combination of technical knowhow, interpersonal communication, a strong sense of initiative and a drive to get the job done well will be critical to success.  How you'll add value: Respond to technical support tickets   Prompt customers for information necessary to troubleshoot problem reports  Reach out to customers by phone and / or screen share as necessary to understand problem reports  Help customers understand R365 payroll integration functionality  Diagnose and document software defects and escalate them to management  Participate in live chats  Manage personal queue of customer tickets  Identify gaps in company self-help documentation  Identify and share ticket trends with Implementation Team  Conduct Basic Training on an as-need basis   Other duties as assigned  What you'll need to be successful in this role: Previous background with Payroll and HR Systems  High attention to detail  Excel knowledge  Flexible and adaptable based on the needs of the client and internal team  Solution oriented mindset with ability to articulate under pressure  Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation  Strong technical aptitude with experience communicating across multiple platforms  A passion for helping people get the most out of technology  PREFERRED QUALIFICATIONS Familiarity with restaurant management  Familiarity with restaurant labor scheduling and labor management  Understanding of basic accounting journal entry principles  Understanding of labor accruals  Apply for this job