Support Specialist, POS

POS Support Specialists are responsible for helping R365 customers with all POS integrations functions and needs. They manage pertinent customer communications through tickets, live chats, and phone calls.  How you'll add value: Prompt customers for information necessary to troubleshoot problem reports  Reach out to customers by phone and / or screen share as necessary to understand problem reports  Identify solutions to problem reports and deliver them to customers  Help customers understand POS integration functions  Route non-POS customer issues to appropriate teams and team members  Diagnose and document software defects and escalate them to Operations Support Manager  Participate in live chats  Manage personal queue of customer tickets  Identify gaps in company self-help documentation  Train and mentor new team members at the request of Support management  What you'll need to be successful in this role: Bachelor’s degree with emphasis in business and / or finance and / or accounting and / or computer technology preferred  Restaurant industry experience  Strong understanding of general business principles  Excellent problem-solving skills  Strong customerservice skills  Clear and effective oral and written communication  Strong grasp of software and internet technologies  Apply for this job