Senior Engineer, JPN M&T Services - Ops

Who are we?Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.  A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.Job SummaryPerforms technical tasks in managing the shared services infrastructure, ensuring service availability, and suggesting process improvements.ResponsibilitiesTechnical SupportProvides support on escalations for technical issues as assigned and under the guidance of more senior staff within IT OperationsOffers suggestions for resolution of these issue and supports to ensure a better experience of our customersProcess Support/ OptimizationReviews basic business and/or technical processes (e.g. provisioning lead time, effectivity) within the IT Operations and identifies opportunities for process improvement; may lead process solutionsSystems SupportDevelops knowledge of and learns business systems and management toolsData Support/ AnalysisReviews issues/customer problems (potentially creating/leveraging non-standard reporting) to identify data patterns in the types of support questions being raised and determine type of issue (system, training, etc.); runs pre-defined cross-checks on data being usedDocumentationDraft documentation (can be technical & non-technical) for work being completed within own team for review by more senior team membersProject ManagementManages a piece of a larger project as assigned by more senior team membersExecutes planned changesEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.