Insurance and Total Loss Representative

Back to jobs New Insurance and Total Loss Representative Phoenix Apply Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7 million customers access over $40 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $6.3B. We’re consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal.  We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people. About the role: We are seeking a motivated and detail-oriented individual to join our team as a Total Loss Representative . In this role, you will be responsible for managing total loss claims efficiently and effectively, ensuring timely resolution and customer satisfaction. You will work closely with insurance companies, clients, and internal teams to process claims, assess damages, and negotiate settlements.   What you’ll do: Handle total loss claims from initiation to resolution, including documentation, evaluation, and settlement negotiation Conduct thorough investigations to determine the extent of damages and liability Communicate with insurance adjusters, clients, and other stakeholders to gather necessary information and provide updates on claim status Review policy coverage and interpret insurance contracts to determine claim validity Evaluate repair estimates and vehicle valuations to ensure accuracy and fairness Negotiate settlements with insurance carriers and salvage vendors to maximize recovery and minimize loss Maintain detailed records of claim activities, correspondence, and settlements Provide exceptional customer service by addressing inquiries and concerns in a timely and professional manner File GAP in a timely manner with the correct GAP provider Conduct phone and email conversations with ancillary product servicers to facilitate proper processing Partner with internal titles team to provide title processing timelines to insurance carriers Processing intake of insurance notices via phone and email communication and making applicable updates within internal systems What we look for: High School Diploma Previous experience in insurance claims management, total loss evaluation, or related field preferred Strong analytical skills with the ability to assess damages and negotiate settlements Excellent communication and interpersonal skills, with the ability to interact effectively with clients and colleagues Detail-oriented with strong organizational skills and the ability to manage multiple tasks simultaneously Proficiency in Google Suite and other relevant software applications Knowledge of insurance principles, policies, and regulations preferred Ability to work independently and collaboratively in a fast-paced environment What we offer you: Competitive salary Comprehensive benefits package, including health, dental, and vision insurance Retirement savings plan with employer match Paid time off and holidays Professional development opportunities     #LI-Onsite For California residents:  Upgrade's California   Notice at Collection and Privacy Policy  describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.     We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement . English is required for all positions, as it involves interacting with staff at Upgrade's offices worldwide. Create a Job Alert Interested in building your career at Upgrade? Get future opportunities sent straight to your email. 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