Support Engineer1 - BY WMS

Our current technical environment:Software: Java, GIT, Rest API, OAuth, PL/SQL, Blue Yonder DiscreteApplication Architecture: Scalable, Resilient, event driven, secure multi-tenant Microservices architecture.Cloud Architecture: MS Azure (ARM templates, AKS, Application gateway, Virtue Networks, Event Hub, Azure AD)Frameworks/Others: Kubernetes, Kafka, Elasticsearch, Spark, NOSQL, RDBMS, Springboot, Gradle GIT, IgniteWhat you’ll do:Blue Yonder WMS (WMS – Warehouse Management System) Support Engineer will be responsible to work with global technical and functional teams under various customer engagements.Individual will work with region customers/stakeholders to understand the request, support our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction.Individual to gather and understand the technical reported issues/problems and drive towards solutions and fixes, adhering to defined SLAs (Service Level Agreements).Document learnings and create knowledge articles for repeated cases.Replicate and maintain customer environments. Maintain knowledge of customer solution architecture and integration pointsMaintain sense of urgency and swiftness with all customer interactionsImprove Customer Satisfaction by providing quality and timely solutions to reported issues and follow-up until closure.Interact with internal and external stakeholders and reports to management.Identify areas of improvement and scope of automation on routine tasks or activitiesIndividuals should be passionate about working with new technologies and products.Demonstrate ability to learn quickly, have good interpersonal & communication skills– verbal and written.Drive architecture and designs to become simpler, more robust, and more efficient.Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customersWhat we are looking for: Bachelor’s degree (STEM preferred) and minimum 3 to 4 years.Experience in working as a team.Good Communication and Strong Analytical SkillsExperience in working with SQL/Oracle DB complex queries.Fair understanding on Supply Chain domainExperience in Support Engineering rolesPossess Strong Techno-Functional ExpertiseTech Savvy able to adapt to any technology faster.Individual who can provide technical and solution support during Critical/Major issues.Experience with varied tools such as AppD & Splunk, Service NowFlexible to work in shifts timings.Shift 1 - 6 am to 3 pm.Shift 2 – 2 pm to 11 pm.Shift 3 – 10 pm to 7 am.Our ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core ValuesAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.