As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.About the Role:This role is a technical-business hybrid position within the IT Business Applications Team, primarily focused on supporting and administering the Contract Lifecycle Management (CLM) system. The ideal candidate will serve as a key liaison between technical and business units, managing system configurations, troubleshooting issues, and optimizing contract management workflows. What You'll Do:As part of the IT Business Applications Team, provide support for resolution of business service requests and incidents related to the Ironclad CLM (Contract Lifecycle Management) systemSupport critical cross-functional initiatives and projects for the contract management process area including system implementations, operational improvements and new contract workflow rolloutsPartner with Business Stakeholders to deliver process solutions using the Ironclad CLM platform and other E2E Contract Management applicationsPerform root cause analysis of system issues and propose corrective action plansEnsure application support service levels are met and measure performance against themAssist with the implementation, continuous improvement and documentation of new and existing policies, procedures and processes for supported Ironclad CLM Work with IT management to establish and review the processes, techniques, and methods by the technical support team to provide exceptional support and services to internal customers, ensuring services are timely and accurate on a daily basisSupport management of key relationships (Legal, Sales, Finance, Procurement, IT) to ensure services are aligned and delivered to business requirementsSupport adoption of best practices through the entire IT Business Applications support processMaintain knowledge base of supported Ironclad CLM system functionality, customization and integrationWhat You'll Need:Bachelor's degree in relevant discipline (MIS, IT business/computer science, Legal Studies and/or Business Administration)Experience with contract management processes, workflows, and compliance requirementsExperience with IT Business applications support, administration, configuration, and 3rd party integrations in complex environmentsStrong system administration skills including user management, security configuration, and performance monitoringExperience with database management and SQL queries for reporting and troubleshootingKnowledge of API integrations and data exchange between enterprise systemsProficiency in managing cloud-based SaaS applications and understanding of infrastructure requirementsExperience with backup/recovery procedures and business continuity planningSolid technical background with an ability to give instructions to a non-technical audienceCustomer-service oriented with a problem-solving attitudeExcellent written and verbal communications skillsBonus Points:DocuSign CLM, Agiloft, Conga, ServiceNow and/or other CLM application technical knowledgeSOX controls implementation and support experienceSDLC experienceExperience within a publicly traded multi-national company, preferably high-growth companyShift Timing : 5:00 PM – 2:00 AM ISTWork Location : Kharadi, Pune (Work form Office)#LI-SA2Benefits of Working at CrowdStrike: Remote-friendly and flexible work cultureMarket leader in compensation and equity awardsComprehensive physical and mental wellness programsCompetitive vacation and holidays for rechargePaid parental and adoption leavesProfessional development opportunities for all employees regardless of level or roleEmployee Networks, geographic neighborhood groups, and volunteer opportunities to build connectionsVibrant office culture with world class amenitiesGreat Place to Work Certified™ across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.
View Original Job Posting