Product Designer, Observability

Back to jobs New Product Designer, Observability San Francisco, CA Apply ABOUT RETOOL Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.  At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for.  Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know!  ABOUT THE TEAM Reliability and trust are core to Retool, and the Observability team designs the experiences that make complex systems transparent. From dashboards and alerts to debugging workflows, your work will help users understand how their Retool apps are performing—and ensure they feel confident running critical business processes on our platform. At Retool, we expect a lot from our designers: own the full product design life-cycle, drive key product decisions, and maintain a relentless focus on creating impactful work. We’re constantly seeking just the right balance between convention and configuration, between technical expressiveness and conceptual simplicity. You’ll be joining an experienced, tight-knit, and collaborative group from diverse backgrounds who love combining research, data insights, and peer feedback into a user-centered design process. While we work very closely with our product teams, we’re intentional about preserving space for designers to learn and work alongside each other.  IN THIS ROLE, YOU'LL Design user-friendly interfaces that make system health, reliability, and performance easy to monitor at a glance Collaborate with engineering to visualize complex data in ways that empower customers, not overwhelm them Shape the tools that help builders quickly debug problems and trust their apps at scale. Evangelize design solutions that make observability a first-class, intuitive part of the Retool experience Perform user research to identify problems and validate solutions Produce the artifacts needed—specs, sketches, wireframes, mockups, prototypes, or code—to take UI ideas from conception to production Participate in design reviews and share work regularly with designers, cross-functional teams, leadership, and the company Contribute to Retool’s design system and component library Help establish design team processes and uphold high standards for design and product quality THE SKILLSET YOU'LL BRING Have a strong portfolio demonstrating a generalist design skills and at least 5+ years of experience driving the product design lifecycle from end-to-end Are excited about breaking down technically complex problems into abstractions, finding a balance between ease of use, learnability, and power Love thinking systematically about hard problems with a lot of tradeoffs—then going deep on getting the details right through rapid, continual iteration Are customer-obsessed and excited to spend time with users Have experience designing developer-centric products, creative software, and/or enterprise internal tools Are an excellent communicator (and consider writing to be a fundamental design skill) Thrive in ambiguity, can independently prioritize work based on user needs and business goals, and take responsibility to drive product ideas forward Are inspired to radically rethink how software is built For candidates based in San Francisco, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location.  Additional compensation in the form(s) of equity, and/or commission/bonuses are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. San Francisco $181,060 - $255,000 USD Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page! Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations. Apply for this job * indicates a required field First Name * Last Name * Preferred First Name Email * Phone Country Phone Resume/CV Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website * We're hiring for hybrid work (3-days a week) in our San Francisco office. Are you looking for remote work only? * Select... Submit application