CashNetUSA Customer Service Representative (Remote)

Back to jobs New CashNetUSA Customer Service Representative (Remote) South Jordan, UT Apply We are currently only hiring in AZ, IA, ID, IL, IN, MI, MN, MO, NM, NV, UT, WI, and WY Reports to:  Section Manager About the role: Enova has several different consumer lending brands, each with their own unique offerings and customer requirements. As a Customer Service Representative, you will become an expert in one particular brand over the course of our 4 week training program. Once you finish our training program, you will primarily be responsible for providing superior customer service and a positive experience to our customers.  Responsibilities: Answer inbound calls from customers to answer and service any questions they may have Handle all customer inquiries, requests, and thoroughly educate them on our products and services Provide quality support in the areas of processing payments, creating payment plans, and other account related tasks to ensure a positive customer experience Communicate clearly and professionally with all customers, co-worker, supervisors and management Maintain accurate, up-to-date information for customer accounts Requirements: Strong verbal and written communication skills so you can connect with customers over the phone and take clear notes in our computer system A desire to create a top-notch customer service experience The means to independently problem solve Ability to balance multiple priorities and effectively handle changing situations Ability to deescalate complex customer interactions The drive to exceed your goals in a fast-paced, metric driven environment Ability to succeed in a virtual or office setting Computer proficiency and accurate data entry skills required Compensation:  The budgeted hourly rate for this position is $17.00. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here . Benefits & Perks: Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results. Health, dental, and vision insurance including mental health benefits 401(k) matching plus a roth option (U.S. Based employees only) PTO & paid holidays off Sabbatical program (for eligible roles) Summer hours (for eligible roles) Paid parental leave DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova) Employee recognition and rewards program Charitable matching and a paid volunteer day…Plus so much more! About Enova Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.   Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here .  It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants. Create a Job Alert Interested in building your career at Enova International? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with Greenhouse First Name * Last Name * Email * Phone Resume/CV Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Website LinkedIn Profile How did you hear about this job? * Select... 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