Customer Success Manager - German speaking

Back to jobs New Customer Success Manager - German speaking Netherlands - Amsterdam, Apply Why project44? Project44 optimizes the movement of products globally, delivering better resiliency, sustainability, and value for our customers. As the supply chain connective tissue, we operate the most trusted end-to-end visibility platform that tracks more than 1 billion shipments annually for the world’s leading brands. The undisputed leader in the market, project44 was named the Leader in the Gartner Magic Quadrant, #1 in FreightWaves’ FreightTech 25, and the Customer’s Choice in Gartner Peer Insights’ Voice of the Customer report. project44 is headquartered in Chicago with a diverse and fast-growing, global workforce.    If you’re eager to be part of a winning team that works together to solve some of the most challenging supply chain challenges every day, let’s talk.    Key Accountabilities Partner with customers to develop strategies to ensure best use of the product and help them achieve maximum value from our services   Summarize product feedback gathered from customer meetings and act as advocate for our customers with internal development and product teams   Form relationships and educate the customer on new product introductions and features to drive optimal product use   Serve as the main point of contact for the customer (external) and the voice of the customer (internal) to projects and help prioritize product requests   Monitor customer health and risk. Develop and execute success plans when required working with customer support, product development and engineering   Facilitate Quarterly Business Reviews with customers   Proactively manage multiple accounts to ensure customer’s success in services renewal, adoption of products, customer health and overall satisfaction   Identify opportunities for upsell alongside sales and account management team   Maintain up to date knowledge of logistics industry, EDI, and blockchain    Requirements & Preferred Skills Experience in supply chain, strongly preferred   Experience working with fast-growth technology company, preferred   5-7 years of experience working with enterprise customers in Account Management, Customer Success or Consulting   Experience working with a SaaS or platform product, preferred   Comfortable presenting to leadership and in a large group   Ability to be strategic, but still roll up your sleeves to accomplish what needs to be done   Highly organized with a strong sense of urgency to meet deadlines   Excellent client-facing, German and English written and verbal skills     Some travel for key customer meetings and events   About project44    Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continues to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we’ve created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.   Create a Job Alert Interested in building your career at project44? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with Greenhouse First Name * Last Name * Email * Phone * Location (City) * Locate me Resume/CV * Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Submit application