Support Specialist, Integration

The Support Specialist, Integration is responsible for helping R365 customers with all R365 software (non-POS) integrations functions, including payroll, direct bank connection, and vendor invoice upload, keyed entry, and payment. They manage pertinent customer communications through tickets, live chats, and phone calls.  How you'll add value: Prompt customers for information necessary to troubleshoot problem reports   Identify solutions to problem reports and deliver them to customers   Help customers understand R365 Non-POS integrations functions   Route non-integrations customer issues to appropriate teams and team members   Diagnose and document software defects and escalate them to Integrations Support Manager or Lead   Participate in live chats   Manage personal queue of customer tickets   Identify gaps in company self-help documentation   Train and mentor new team members at the request of Support management   Assist Manager, Integration Support in rolling out and supporting new non-POS integrations  Other duties as assigned  What you'll need to be successful in this role: High attention to detail  Excel knowledge  Flexible and adaptable based on the needs of the client and internal team  Solution oriented mindset with ability to articulate under pressure  Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation  Strong technical aptitude with experience communicating across multiple platforms  A passion for helping people get the most out of technology  PREFERRED QUALIFICATIONS Bachelor’s degree with emphasis in business and / or finance and / or accounting preferred  Restaurant Industry Experience  Strong understanding of general business principles   Previous experience in a Support Role  Apply for this job