Business Operations Senior Associate - Valon Mortgage

Back to jobs New Business Operations Senior Associate - Valon Mortgage New York, New York, United States Apply About the Company Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time. Business Operations at Valon The Business Operations team makes it possible for Valon to build, scale, and continuously improve our business operations. We are building a new BizOps team embedded within our operating company, Valon Mortgage (VM), to complement our existing BizOps team within our R&D organization, Valon Technologies (VT). This team will have a broad mandate spanning internal consulting, business analysis, data analytics, and project management at both tactical and strategic levels. While embedded within ops, VM BizOps will be inherently cross-functional and bridge between ops and tech: it will work closely with our R&D teams to develop products while also partnering with operational leadership and individual teams to optimize processes for new and existing areas of the business. BizOps serves as the tip of the operational spear in rolling out new initiatives and responding to operational incidents, ultimately responsible for doing whatever it takes to get the job done.. About the Role We’re looking for driven and detail-oriented individuals who are excited to be founding members of the VM BizOps team. The right candidate must be adept at working cross-functionally to tackle complex business problems and be proficient in applying structured problem-solving methodologies and frameworks. They must have a history of taking the initiative to see projects through to completion and be able to independently drive operational excellence for our business. They should have basic to intermediate analytics toolkits (such as SQL proficiency) and fluency in driving insights through data. More advanced technical skills (such as Python) are a plus. Responsibilities Build business operations for the core Servicing team in collaboration with Servicing Operations teams, Legal and Compliance, and R&D teams Research business requirements for new processes and translate them into mature standard operating procedures Develop resources for new products, processes, and features (project plans, standard operating procedures, FAQs, etc.) and train Servicing Operations teams in partnership with the Operations Enablement team Act as an advocate for the Servicing Operations teams, and help inform product development and prioritization to fit their needs Leverage qualitative and quantitative data to continuously improve existing products and processes for operations stakeholders Work with the Client Experience, Servicing Operations, Compliance, and Quality Management teams to ensure operational excellence and efficiency Manage operations incidents or loan-level escalations and serve as a stopgap support system for Servicing Operations as needed Learn new concepts and technologies quickly and apply them to complex challenges Cultivate a deep understanding of the mortgage servicing industry Ideal Background 2-4 years of experience working in program or project management, product operations, consulting, or business operations roles, ideally in a fast-paced startup environment Prior experience working collaboratively with product managers, engineers, and operations to develop new products or complex processes Strong project management skills with an ability to prioritize, communicate progress, and deliver results while managing multiple projects Strong verbal and written communication skills, with experience in effective stakeholder management Extremely self-motivated and results-oriented — is organized, proactive in finding solutions, and has a strong drive to complete projects Able to remain calm under pressure, and can excel under time-sensitive deadlines while maintaining a positive attitude Embraces opportunities for growth and is competent in working both independently and as part of a high-velocity team Strong ability to reason with and draw insights from data Experience with SQL and fluency in Excel/Google Sheets required; other programming experience, particularly Python, is a plus. Experience in the financial or financial technology sector, particularly the mortgage origination, mortgage servicing, or in the real estate industry, is a plus Common profiles that have been successful in BizOps at Valon include experience in tech startups, entrepreneurship, investment banking, consulting, investment management, private equity, and big tech. Minimum Education Requirement: A high school diploma, GED, or equivalent secondary education certification required What we can offer  Compensation: competitive salary and 401 (k) plan  Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits Food & meals: in-office snacks and drinks, and a $400 monthly stipend towards your lunches or groceries  Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient. Grow together: Company-wide orientation for you to successfully onboard, and other learning & development opportunities, including regular review cycles that feature 360 degree feedback Generous time off: flexible paid time off, sick days, and 11 company holidays  Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition   This Base Compensation pay range applies to our New York City located staff and may differ according to location.  New York Base Compensation Pay Range $123,250 - $166,750 USD Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.   Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time. Create a Job Alert Interested in building your career at Valon? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with Greenhouse First Name * Last Name * Preferred First Name Email * Phone Resume/CV Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Submit application