Consulting Operations Analyst

Scope:In this role, you will be responsible for delivering and improving key metrics, management reports and dashboards for the North America Professional Services team, as well as adherence to regional PS operations standards.Guidance on PS operations procedures, support PS Project revenue forecast, financials actuals vs forecast variance analysis, project leakage and margin performance and Fixed Bid revenue forecasting support for subset of North America Practice.Partner with Practice Leaders, Program/Project Managers, Finance and Revenue AccountingWhat you will do:Contribute to policy/procedure implementation documentation and provide guidance on PS operations policies and proceduresDevelop and maintain key operational metrics (i.e.  Billable Utilization, Project Profitability, Revenue Leakage & Non-Bill InvestmentsSupport revenue forecasting for both Time and Material and Fixed Bid project typesAnalyze delivery, financial, and utilization data to identify trends and insightsAdminister or support Professional Services Automation (PSA) toolPartner with Practice Leaders, Program/Project Managers, Finance and Revenue AccountingWhat we are looking for:2-4 years’ experience as Business/Operational Analyst (Professional Services Experience preferred)Professional Services Automation Software (PSA) experience (Upland Tenrox experience a plus)Sales CRM Experience (Salesforce.com experience a plus)Strong analytical skills with a demonstrated ability to extensively analyze business processes and workflowsStrong communication, organization, and planning skillsExperience developing instructional and procedural documentation and presentationsHigh level of proficiency with MS Office (Word, Excel, PowerPoint & Outlook).Ability to work in a fast-paced environmentAbility to plan and resolve unexpected problems quickly and efficientlySelf-starter, positive, creative problem solver.Flexibility to work outside of traditional business hoursOur ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core ValuesAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.