Who are we?Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Job SummaryAt Equinix, we’re powering the world’s digital economy by connecting businesses through our cutting-edge platform. We’re seeking a passionate Customer Project Manager to drive impactful projects and forge global connections. If you’re ready to innovate, collaborate, and grow with a company shaping the future of connectivity, this is your moment to make a difference! Why Equinix? Global Impact: Work on projects that transform businesses worldwide, collaborating with diverse teams and industry leadersCareer Momentum: Accelerate your growth with mentorship, hands-on experience, and Equinix’s world-class training programsInclusive Innovation: Thrive in a diverse, collaborative culture that celebrates bold ideas and empowers creativityCompetitive Rewards: Enjoy robust compensation, comprehensive health benefits, and wellness programs to fuel your successPurpose-Driven Mission: Build a sustainable, interconnected future by enabling the digital solutions that power the globeResponsibilitiesAs a Customer Project Manager, you’ll drive projects that connect customers to Equinix’s global platform. Your core competencies will include: Project Delivery Develop and execute clear project plans using modern tools, coordinating across teams to meet milestones and deliver resultsTrack risks and dependencies, with guidance to ensure projects stay on courseStakeholder Engagement Build relationships with key stakeholders, communicating fluently in Japanese and English to align goals and maintain transparencyEngage diverse teams and clients using professional tools like status reports, with feedback from senior colleaguesCustomer Success Manage customer deployments, creating plans for key milestones and resolving standard issues independentlyCommunicate directly with customers, applying knowledge of Equinix’s products to drive satisfaction and handle mid-level escalationsQualificationsWe’re seeking a forward-thinking professional ready to grow into a pivotal role at Equinix. Our ideal candidate brings: Potential & Drive: 2+ years in project management or customer-facing roles, with a hunger to learn and excel in a global environmentLanguage Skills: Fluency in English and Japanese (verbal and written) to connect with global clients and teams seamlesslyTech Fluency: Proficiency in MS Word, Excel, and Outlook, with a knack for adapting to new tools and processesCollaborative Mindset: Strong analytical, presentation, and interpersonal skills to inspire trust and teamwork across diverse stakeholdersGrowth-Oriented Credentials: Bachelor’s degree preferred (or equivalent experience); Project Management certification (e.g., CAPM, PMP) is a plusInnovative Spirit: A proactive, adaptable approach, eager to contribute fresh ideas and thrive in a fast-paced, inclusive cultureEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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