Site Reliability Engineer

The Site Reliability Engineer works to increase and maintain our SaaS product’s availability, focusing on exceeding our customers uptime requirements. In order to achieve the greatest availability possible, Site Reliability Engineers develop tools, systems and automation to help monitor, measure, and manage our cloud-based operations. The Site Reliability Engineer dives deep and analyzes issues that prevent availability or scaling and develops solutions that provide long-term stability.What You'll Do Understands & fulfills customer needs & requirements Works closely with Product teams to fully understand and resolve issues, concerns, and problems that might otherwise impede the delivery of high quality solutions Thinks holistically about changes and issues. Recognizes the implications of work that addresses the needs and concerns of the entire Workiva customer base Creates innovative solutions that have positive, long-term results Participates in on-call rotations which include 24x7 support of all of Workiva’s SaaS hosted environments Maintains and improves the reliability and operability of all infrastructure and infrastructure management servicesWrites tools and leverages open source technology to automate tasks with an emphasis on safety and repeatability Troubleshoots and resolves performance and reliability issues across the stack Collaborates with engineers to ensure services are designed to be cloud-native, scalable, and easily operated Works within planned budgets and timelines, and ensures quality of finished productWhat You'll NeedMinimum Qualifications Undergraduate Degree or equivalent combination of education and experience in a related field4 plus years of experience in a similar role - Site Reliability, Software Engineering Preferred QualificationsExperience with Go and Python or other programming languageFamiliarity with Kubernetes, Cloud formation and TerraformExperience with Docker and Operating systems(Linux, Windows, etc) preferredExperience with systems performance tuning and load testing preferredExceptional organizational skills with the ability to multitaskFamiliarity with Amazon Web Services, Google App Engine or Google Compute EngineExcellent verbal, written, and interpersonal communication skillsSelf-motivated with strong propensity for action, results and continuous improvementThe ability to work successfully in a high-energy, fast paced and rapidly changing environmentExperience with software development methods preferredWorking ConditionsReliable internet access for any period of time working remotely, not in a Workiva office.Available at all times during on call rotationsMinimal travelWhere You’ll WorkOur values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we’ve created.Customer Success:  Always delight our customers.Trust: Rely on each other. Integrity: Do the right thing, every time. Collaboration: Share resources and work together. Innovation: Keep creating solutions and finding better ways. Inclusion: Support a diverse community where we all belong. Accountability: Be responsible for your success and failure.We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need—backed by our culture of collaboration and diverse thought—to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today’s most challenging problems.At Workiva, you’ll enjoy: Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.Involvement: Ability to participate in Business Employee Resource Groups (Black, Hispanic, Asian, Women, Rainbow (LGBTQIA+), Veterans, Disabilities), Volunteering, Company wide celebrations, and moreWork-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work. Learn more about life at Workiva: https://www.linkedin.com/company/workiva/Learn more about benefits: https://www.workiva.com/careers/benefitsWorkiva is an Equal Opportunity Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation.  Employment decisions are made without regard to age, gender identity, race, religion, disability status, sexual orientation, or any other protected characteristic.  Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com.#LI-LC1