Services Project/Program Manager

Services Project/Program ManagerDescription -Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.Responsibilities: 1. Manages internal project deliveryBudget as detailed in Impact section.Medium/ moderately complex/ local or sub- region.Medium/ high risk.2. Manages project financials including business impact.Meets or exceeds approved budget.Provides reliable financial forecasts to Management.3. Manages stakeholder relationships.Manages mid to upper-level stakeholder relationships.4. Operational deliverablesDevelop and execute action plans that result in quality, productivity, and cost savingsDesign and implement corrective action plans to eliminate wasteful or ineffective practices, processes, and procedures.Create and implement training and staff development programs.Collaborate with cross-functional teams to develop data-driven solutions to improve the quality of all work completed.Develop, implement, and maintain quality audit, corrective action, and preventive action plans to ensure compliance.Identify and implement new innovative technologies and processes.Provide Business analyst perspective to the recurring incidents and help in RCA of the problems.With the use of domain knowledge, assist in developing training material and KEDB for ServiceDesk analysts.Attend OEM organized trainings and gain expertise on new IT applications and Infrastructure. Participate in CIM Calls & support for the troubleshooting. Review & approve KEDB, troubleshooting documents.Education and Experience Required: First Level University degree. 5+ years in project management roles or in like roles/businesses.Knowledge and Skills: Demonstrates an in-depth understanding of key Services' operational policies, processes and methodologies applicable to project management.ITIL V4 / Service Desk continual service improvement hands on experienceA thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.An ability to balance and plan the short-term actions of the team.Knowledge and understanding of all relevant industry standards.Knowledge and understanding of best practices for service management.Strong communication skills, including the ability to be influential and persuasive with stakeholders.An ability to think critically about systems and to make adjustments consistently as needed.An ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the service desk.On the PMP Certification path.Job -ServicesSchedule -Full timeShift -No shift premium (India)Travel -NoRelocation -YesEEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.