Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $25 billion in affordable and responsible credit to our 2.7M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.
We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.
Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.
We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.
As a Risk Operations Analyst , you will be responsible for handling outbound and inbound interactions related to fraud, documenting cases, and investigating potentially fraudulent activity. A successful analyst will be able to work with internal teams and external customers to resolve cases of fraud and minimize potential losses.
Please note: this position will be on-site full me in the Phoenix, Arizona office.
Pay: $24.00/Hour
What You'll Do:
Investigate and complete workflows related to customers claims of fraud
Perform investigations executing preliminary review, triage, and mitigation of fraud events, by use of internal data, publicly available information, along with various internal systems and input into a case management software
Review an inbound queue of emails and voicemails responding to customer inquiries accordingly, ensuring identity verifications are compliant and SLAs are met
Respond to credit disputes related to fraud ensuring deadlines are met and triages are performed diligently
Communicate effectively with our customer service team related to customer claims of fraud making sure new and existing claims are being followed up on in a timely manner
Provide input and collaborate on ad hoc assignments/projects as necessary
What We Look For:
Bachelor's Degree (preferred) in a related field from an accredited college or university
1-2 years of experience in analyzing fraud trends, fraud disputes and prevention a plus Proficiency in Google Sheets and Microsoft Excel
Exceptional analytical, troubleshooting, motivating, and problem-solving skills
Excellent verbal and written communication skills
Comfortable working in a startup culture with the ability to earn trust
What We Offer You:
Great open office space
Paid time off (PTO)
401K matching
Comprehensive benefits package: Medical, dental, vision, life insurance & disability
Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
Paid parking or platinum pass
New Hire Training Program
Wellness Incentive Program
Kitchen fully stocked with snacks and beverages
We want you!
If you made it this far, chances are you’re as excited about working to change how people experience BNPL as we are — and we love that. Please apply even if you’re unsure about whether you meet every single requirement in this posting. We are looking for smart, intellectually curious people who are invested in our mission, not just those who can “check all the boxes”.
COVID-19:
Our office space exceeds OSHA and CDC guidelines for workspaces amidst COVID-19. This is an in office job and work from home is not regularly offered.
Notice to California-based Candidates for Employment. This California Candidate Privacy Notice is intended to provide information about how Upgrade collects and uses personal information to California consumers who apply for employment with Upgrade If you are employed by Upgrade, refer to the Employee Handbook for additional information. For any questions about this notice, please contact ccpa@upgrade.com.
Personal Information Upgrade Collects:
Identifiers Including name, address, email, telephone number, social security number, driver license number, passport number, and other personal identifying information. Characteristics of protected classifications under California or federal law, including demographic information and other personal information obtained during the application process, such as gender, race, national origin . Professional or employment-related information, such as salary/compensation and benefits packages, other relocation or job preferences, prior background, experience, skills, and other information in support of your application, reference information, other information obtained through background checks, including employment, credit, and criminal history. Education Information. Any other information you provide as a part of recruitment, job application, or interview process.
Purposes for Collecting Personal Information:
To consider qualifications, skills, and interest for employment . To communicate with you during the recruitment and interview process. To conduct background checks and verify your information if you are offered employment . To provide compensation, including payroll, and administer stock options and benefits, including medical, dental, vision, commuter, and retirement benefits. To provide human resources services and conduct performance evaluations. To monitor work eligibility including work-related licenses, credentials, training, and eligibility to work in the United States. To improve recruitment and interview processes and ensure a safe and efficient working environment. To comply with applicable legal or regulatory requirements including state and federal company reporting obligations.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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