Data Center Technician III

Data Center Technician IIIEquinix is the world’s digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 20+ years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.Job SummaryData Centers are considered Critical Facilities. This means that we support hospitals, laboratories, and public safety centers. ResponsibilitiesSupports fulfillment of projects that follow standard operating procedures; if projects deviate, then works under supervisionSupports physical audits and reportingDelivers a high level of service while meeting time expectations on new deployments and existing alterations Supports customers on-site through access control and escorting servicesReviews work requests in the queue, responds to semi-routine work orders, and maintains detailed written records of all workCalls out and expedites orders to appropriate teams upon standard operating procedures; supervision is needed on raising non-standard proceduresInvolved in raising and expediting higher-level orders upon supervisionEnsure that a team is safe for all team members to raise any issues. Supports the operations and security personnel team for breaks or other activities when vitalSupports standard operating procedural tasks and provides backup assistance to team members and new hiresResponsibilities in queue management/reporting include reviewing work requests in the queue and working on standard requests, ensuring reporting is complete and accurate. Actively provides input and maintains detailed written records of all work activityInstallation responsibilities include handling standard rack and stack customer equipment tickets, reading standard installation spreadsheet plans and supporting implementing installations accordingly, and performing quality checks on cross-connects and on-site support ticketsCross Connect work requires a general understanding of operating procedures for installs, terminations, modifications, and testing. Installing and testing cross-connect switched and multiplexed circuitsExpect testing of layer 1, 2 and 3 cross-connect certification testing, supporting the fix of switched and multiplexed circuits. Ability to escalate more circuits and supports as needed. Working with customers to solve issues and use experience gained to recommend solutionsQualifications  1+ years of cabling, fiber optics, and rack and stack experienceHigh School Diploma  or equivalentA natural curiosity and strong troubleshooting skillsExperience working in a critical facility a plus You can lift up to 50 lbs. and are agile in manual dexterity (climb, stoop, et.) with or without an accommodation24/7 Operation - working night shift 6 months out of a year is requiredEquinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.The targeted pay range for this position in the following location is / locations are:• San Francisco, CA / Bay Area: $53,000 to $82,000 per yearOur pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.As an employee, you become important to Equinix’s success. Details about our company benefits can be found at the following link:USA Benefits eBookEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.