Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?As the Director of Product Management, Customer Relationship Management (CRM) you will be responsible for Genesys Cloud’s CRM product strategy and integration roadmaps; including defining, designing, delivering, and scaling the products that we develop. You will work closely with our customers and other functions supporting our CRM partnership efforts within Genesys Cloud to help define the strategy and key set of product requirements that will help us grow customer value and adoption.ResponsibilitiesWork closely with the executive team to implement the company's product strategy, incorporating technology in innovative and effective ways to ensure the product portfolio aligns with the company's overall strategy and vision.You will help define the overall product vision, roadmaps, and feature prioritization.Develop and lead a high-performing global product team, providing coaching and mentorship to support their professional growthOversee the development process individual PM's are leading, ensuring the process is following best practices and products are built to the highest standardsDefine and track key performance indicators (KPI's) to measure the success of CRM products, and partnerships, and make thoughtful business decisions to optimize product performance.Collaborate with cross-functional teams, including engineering, design, marketing, alliances, sales, and customer success to ensure alignment on product priorities and successful product launches.Collaborate with Product Marketing on market research and analysis to identify customer needs, market trends, and opportunities for product innovation.Collaborate with Pricing on competitive analysis to identify our greatest avenues for differentiation, pricing strategies, and unique value drivers for customers.Collaborate with the product line General Managers to deliver a successful portfolio of CRM partnerships and share in the financial targets for the portfolio.Represent the company and product portfolio to external stakeholders, including customers, partners, and industry analystsMinimum Qualifications12+ years’ experience Product Management success, 3+ years at scale, leading execution of roadmap with 5+ years of demonstrated global leadership experience; building and leading high-performing global teams in fast-paced environments, driving complex initiatives cross-functionally. Extensive experience with industry-leading CRM providers such as Salesforce, ServiceNow, Microsoft, Zendesk, HubSpot, Oracle, and others; with a strong understanding of core customer use cases, values, and business strategy.Experience within the Customer Experience and Contact Center industry is preferred.Ability to drive transformation, growth, and manage through changeExperience in collaboratively working with fast-growth development organizations that engage in Agile development methods.Demonstrated ability to collaborate and influence executives and cross-functional teams across a matrix-style organization to achieve company-product, engineering, UX, sales, partners, customer success, legal, HR, finance, and marketing.Strong executive presence; Thoughtful leader and a confident decision-makerExperience delivering enterprise products at scale and managing product solutions with multiple stakeholders, leading either product or product and engineering functions.Excellent customer focus and a deep commitment to delivering products that create customer value and delightful experiences.Bachelor’s degree in Computer Science, Engineering, Mathematics, or related fields, Advanced degree preferred#LI-PS1#remoteCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $158,700.00 - $311,400.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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