Team Lead, Renewals

About Us Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge. At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact. Learn more at  diligent.com . Position Overview   The Renewals Team Lead is an integral part of the Revenue Operations team, overseeing the comprehensive order-to-cash process, including subsequent renewals. Situated within the Accounting department, a key component of the CFO organization at Diligent, the Renewals Team Lead holds a pivotal position responsible for the operational aspects of global renewals. This entails ensuring timely and accurate setup of renewal invoices in accordance with contractual agreements.   The role is highly visible and involves close collaboration with commercial teams to facilitate seamless communication with customers, meeting their evolving needs with a strong customer-centric focus. Reporting to the Renewals Manager, this role significantly impacts Diligent's revenue recognition and accounts receivable processes, with active involvement in the integration of acquired companies. The Renewals Team Lead will also lead and manage a team of Renewals Specialists.  Key Responsibilities   Assist the Renewals Manager in operationalizing the company strategy for price increases   Ensure global process is being followed for every product   Oversee that renewals are being setup for on-time invoicing per individual contracts    Partner with the commercial org regarding any renewal time changes    Work closely with the Renewals Manager to help automate our processes    Maintain a thorough understanding of Diligent products and services   Strong understanding of the Diligent structure in order to partner with internal teams appropriately   Support on the integration of acquired companies   Apply best practices to renewals management   Manage and train a team of Renewals Specialists   Strong understanding of automated contracting system   Required Experience/Skills:  3+ or more years of experience in renewals or similar roles   1+ or more years of people management experience   Must have strong attention to detail    Strong work ethic and willingness to take ownership for wide-ranging responsibilities    Excellent interpersonal skills, flexibility to accommodate different situations and temperaments    Ability to multi-task and work in a fast-paced and demanding global environment.   Working knowledge of Microsoft Office (Excel, Word, Outlook, etc)   Superior organization and prioritization skills    Ability to perform under pressure and meet tight deadlines    Strong communication skills, both verbal and written    Preferred Experience/Skills:    DocuSign CLM or similar contracting experience preferred   What Diligent Offers You   Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people.  Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world . We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.  Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.    We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights . We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com . To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.