2024 Customer Success Summer InternWho is Equinix? Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. We provide 10,000+ customers across almost every industry access to 2,000+ network services, 3000+ cloud and IT services, 450+ content and digital media services, and 4,700+ enterprises. An internship with Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. If you’re a forward-thinking, hard-working college student who loves to learn and wants to make a positive impact on the world while growing your career, join us and help shape the digital world. Team and Role: The Customer Success Management Team builds strategic relationships with customers and acts as their advocate to ensure a positive post-sales experience. CSM helps customers maximize their investment by partnering with them on upgrades, expansions, and introducing them to additional services. CSM’s members serve as trusted advisors to drive adoption and consumption through different initiatives and help customers take full advantage of Platform Equinix to meet their business objectives. This internship provides a unique opportunity to work on impactful projects within the Customer Success Management department, gaining valuable experience in supporting ongoing initiatives and collaborating with cross-functional teams. Assignments and Responsibilities: Work with our Customer Success Team to launch pro-active initiatives that will improve the customer experience Work on real-life projects that will add true value and have a big impact on our business Work closely with the team to ensure timely and efficient resolution of client-related matters. Gain exposure to strategic client portfolios, understanding the large scope and complexity of our global clientele Why Join Equinix? We pride ourselves on our Global Program being an immersive and impactful experience designed to kick start your corporate career and set you up for future success. Work on real business challenges: You will be assigned with a project and work directly with teams to gain real-work experience, contribute to the business, and impact the digital world. Be supported throughout your journey: You will be mentored and coached by numerous colleagues, including your managers, subject experts, an assigned buddy and a formal mentor. Participate in a curated program of workshops and events: Learn from our leaders through our Executive Speaker Series, continue to grow through our workshops and build meaningful worldwide connections through our networking events. Gain global recognition: We celebrate your time with Equinix and the work you have completed through our Global Ideas Competition “Shark Tank.” This competition provides you with the recognition you deserve and lets you share your work with the global community of Equinix. Joining our internship program means you will have a chance to secure a future role at Equinix when you graduate! Who You Are (Requirements and Qualifications): Must be currently enrolled in an accredited university/college, in your penultimate year of your bachelor’s or master’s degree studies (Graduation between December 2024-September 2025). Available to work full-time for the entire duration of the Summer Internship Program (between July to September, depending on your school system) . Ability to multi-task and work collaboratively and effectively in a fast-paced environment . Excellent written and verbal communication skills, business proficiency in English . Ability to build positive relationship internally and externally Analytically driven and detail-oriented, with working knowledge of Microsoft Office Package and aptitude to learn new tools Passionate about creating a first-class customer experience internally and externally. How to Apply Please submit your application by providing the following: Up to date resume that includes your availability (start and end date) and expected graduation. Please apply to this job posting only if you are available full time for an internship during the stated period. What’s next The Equinix New to Career team will be reviewing applicants on a rolling basis throughout October and November and will reach out to applicants accordingly. We appreciate your patience while we consider your application. If you would like to learn about other career opportunities, we have to offer check out our careers page! Learn more about the program and what former interns have to say about their experience - https://careers.equinix.com/global-internship Watch this video to learn more on how Equinix is powering the worlds digital infrastructure. https://youtu.be/aTTIbsfP8j0
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